Solutions Engineer

• Lead technical discovery, scoping sessions, and qualification calls with engineering, DevOps, and platform teams.
• Deliver high-impact product demos, whiteboard sessions, and tailored technical deep dives.
• Design and execute POCs, including benchmarking CI performance, optimizing pipeline architecture, and validating ROI models.

Act as a trusted technical advisor to customers

• Build credibility with architects, engineering managers, SREs, and CTO-level stakeholders.
• Translate engineering pain into clear solution designs using our CI cloud.
• Guide customers on best practices for CI modernization, ephemeral compute, cost optimization, and migration off hyperscalers.

Solve technical challenges in real time

• Assist customers in debugging CI performance bottlenecks, runner reliability issues, or pipeline misconfigurations.
• Help teams optimize GitHub Actions at scale and adopt ephemeral runners effectively.
• Maintain deep technical understanding of the company’s architecture and how it integrates into complex enterprise environments.

Influence product direction

• Capture customer feedback and use cases, advocating for features and improvements that accelerate adoption.
• Collaborate with Engineering and Product to validate requirements, shape roadmap decisions, and improve usability for large-scale CI teams.

Support expansion and long-term success

• Participate in strategic account planning with AEs, CSMs, and leadership.
• Identify technical expansion opportunities within existing customers.
• Ensure smooth handoff from evaluation to onboarding, working closely with post-sales teams.

Minimum qualifications: Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience. 8 years of experience working with client-side w…

• 3 days ago