Technical Support

Help Desk Support Microsoft Windows Account Management Peripheral Devices Business Valuation Microsoft Windows 7 Microsoft Windows 10 Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Hardware Troubleshooting, Provide day-to-day technical support for desktops, laptops, mobile devices, and peripherals across office and manufacturing environments

Troubleshoot Windows operating systems, Microsoft 365 applications, and related productivity tools

Support user account management, permissions, and security policies

Collaborate closely with IT team members, production supervisors, engineers, and end users to resolve issues quickly and minimize downtime

Maintain, deploy, and update hardware, including imaging devices, replacing components, and performing routine maintenance

Troubleshoot network connectivity issues and escalate more complex problems to the appropriate teams

Document procedures, incidents, and resolutions to improve team knowledge and operational efficiency

Ensure all work aligns with safety protocols and manufacturing standards, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Desktop Support Technician TEKsystems

Webster, NY*Remote

Operations Communication Microsoft 365 Microsoft Teams Customer Service Technical Support Help Desk Support Microsoft Windows Account Management Peripheral Devices Business Valuation Microsoft Windows 7 Microsoft Windows 10 Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Hardware Troubleshooting +0

Proven experience as a Desktop Technician, IT Support Specialist, or similar role

Strong proficiency with Microsoft technologies, including Windows OS, Microsoft 365, Teams, and Active Directory

Experience collaborating with cross-functional teams and communicating effectively with both technical and non-technical users

Ability to work comfortably in a manufacturing environment, including on the production floor

Solid understanding of hardware troubleshooting, imaging tools, and device lifecycle management

Strong problem-solving skills and a customer-focused mindset

Skills

Desktop, Windows 10, Support, Troubleshooting, Hardware, Windows, Customer service, Technical support, Deployment, Help desk, Office 365, Help desk support, Windows 7, O365, Ticketing system

This is a Contract position based out of Webster, NY. Pay and Benefits

The pay range for this position is $28.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.