AWS Infrastructure Lead

We are looking for a professional with 15+ years in IT and experienced Infrastructure Lead to support enterprise infrastructure operations, incident management, and cloud platform stability within a fast-paced production environment. This individual will play a key role in leading technical troubleshooting efforts, coordinating major incident resolution activities, and supporting ongoing infrastructure initiatives across cloud and on-premise systems., * Lead troubleshooting and resolution efforts for critical production incidents and system outages.

• Coordinate cross-functional teams during high-priority incidents and drive timely issue resolution.
• Perform root cause analysis and document corrective and preventive actions.
• Provide regular communication updates to stakeholders during incident resolution activities.

Infrastructure & Cloud Operations

• Support and maintain scalable, secure, and highly available infrastructure environments.
• Troubleshoot and support AWS cloud services and related infrastructure components.
• Monitor infrastructure performance, system availability, and operational health.
• Assist with infrastructure improvements, optimization, and operational best practices.

Technical Collaboration

• Work closely with application, database, networking, and cloud teams to resolve complex technical issues.
• Collaborate with third-party vendors and support teams when necessary.
• Contribute to infrastructure planning, operational processes, and support documentation.

Leadership & Process Improvement

• Provide technical guidance and mentorship to junior team members.
• Help improve incident response procedures, operational workflows, and support standards.
• Participate in after-hours support activities during critical production events when required.

Do you have experience in VLAN?, The ideal candidate will have strong hands-on experience with AWS, infrastructure operations, monitoring tools, networking, and production support, along with the ability to collaborate effectively across technical and business teams., * 15+ years of experience in infrastructure engineering, cloud operations, or enterprise production support environments.

• Strong experience supporting and troubleshooting AWS environments.
• Hands-on experience with:
• AWS services such as EC2, VPC, S3, CloudWatch
• SQL and/or NoSQL databases
• Monitoring and observability tools such as Datadog
• Cisco networking technologies including switching, routing, and VLANs
• Experience supporting enterprise production systems and managing critical incidents.
• Strong analytical and troubleshooting skills.
• Experience with scripting or automation tools such as Python or Bash.
• Excellent communication and coordination skills.

Preferred Qualifications

• Experience with Azure cloud environments.
• Exposure to Salesforce platform support or integrations.
• Familiarity with Snowflake environments.
• Experience with DevOps concepts and CI/CD pipelines.
• Experience working in enterprise or multi-vendor environments.

Work Environment

• Hybrid work schedule with onsite presence in Naperville, IL (3 days per week).
• Occasional after-hours support may be required for critical production incidents.

Pay: $70.00 - $80.00 per hour