Service Architect

You will work closely with solution architects, project teams, operational stakeholders, and customers to develop service designs that meet both business and contractual objectives. The position is ideal for an experienced Service Architect with a strong background in service design, operating model development, governance, and live service transition.

Service Architect Responsibilities

Design end-to-end service solutions for low, medium, and high-complexity projects transitioning into live service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support requirements, and transition plans. Define and contribute to SLA, KPI, service catalogue, and underpinning contract requirements. Conduct impact assessments of current operating models and design future service models. Define early life support requirements and facilitate service readiness activities. Identify and manage service-related RAID items, constraints, exclusions, and single points of failure. Design service processes, tooling integration, and supporting operational artefacts. Produce technical service documentation, build guides, work instructions, and operational procedures. Work closely with solution owners to ensure service stability, resilience, and operational efficiency., Salary, remote work… Define all the criteria that are important to you.

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Minimum 5 years’ experience in Service Architecture or Service Management. Strong understanding of service management principles, methodologies, and best practice. Experience designing service operating models for large-scale IT environments. Strong knowledge of service supply chains and operational support models. Experience delivering service transition, operational readiness, and live service acceptance. Ability to produce clear, concise, and high-quality technical documentation. Experience managing service risks, governance, and operational dependencies. Strong stakeholder management with the ability to influence technical and business leaders. Experience leading virtual and co-located teams within fast-paced delivery environments. ITIL, ISO20000, IT4IT, or equivalent Service Management qualifications desirable.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. LA International is an award-winning partner of choice for many of the world’s most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance., Discover LA International Computer Consultants Ltd

Stoke-on-Trent, United Kingdom 100 - 249 employees Recruitment agency Whether you’re aiming for your next contract or permanent role, we connect you to opportunities across the digital and technology landscape in both public and private sectors. With eight specialist Divisions and a single-site team of highly experienced consultants, you get personalised support backed by deep sector expertise. Already security-cleared? Our in-house Security Vetting Department can transfer your clearance quickly and smoothly. New to cleared environments? Our Enhanced Government Security Accreditation allows us to sponsor new clearances, opening doors to career-defining roles. Operating across 90 countries and 5 continents, and supporting candidates for over 40 years, we don’t just help you find a job, we help you build a career.