IT Support Specialist

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work .” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes. Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results Geotab is seeking an IT Support Specialist who will provide efficient end-user computing support across Geotab’s offices and remote workforce while ensuring IT standards are followed globally. If you love technology, and are keen to join an industry leader - we would love to hear from you What you’ll do: As an IT Support Specialist your key area of responsibility will be providing efficient end-user computing support and managing workplace IT infrastructure. You will be responsible for supporting meeting rooms, LAN rooms, and IT equipment installations while maintaining global IT standards. You will need to work closely with multiple teams, including Technical Services, IT Security, and Facilities, to ensure seamless IT operations. To be successful in this role you will be a highly organized team-player with excellent verbal and written communication skills, and the ability to work well under pressure and respond to fast-changing priorities. In addition, the successful candidate will have strong analytical and problem-solving skills, an entrepreneurial mindset, and a meticulous attention to detail to successfully manage multiple tasks and projects simultaneously. How you’ll make an impact: Respond to and resolve Service Desk tickets while maintaining SLA compliance. Install, configure, move, and upgrade workstations (Windows, Mac, Linux, ChromeOS) and peripherals. Provide hardware/software troubleshooting for desktops, laptops, and mobile devices. Perform patch management, vulnerability remediation, and agent maintenance for workstations. Onboard and offboard employees, including preparing, shipping, and receiving IT equipment. Support Google Workspace administration, including email, Drive, and account management. Maintain and support printers, scanners, badge access systems, and meeting rooms. Track, manage, and maintain IT asset inventory (computers, peripherals, cell phones). Manage the full lifecycle of corporate mobile devices, including ordering, activation, and upgrades. Contribute to and maintain IT knowledge base and documentation. Oversee IT operations for office spaces, LAN rooms, and data closets. Support networking hardware (switches, routers, firewalls, wireless APs) in coordination with network teams. Assist with the installation and maintenance of A/V equipment (Google Meet rooms, Userful LED walls

projectors, etc.). Work with vendors to install and maintain ISP connections, power circuits, and cabling. Ensure best practices for power, cooling, cabling, and labeling in office IT environments. Support office expansions, renovations, closures and new site deployments in collaboration with Facilities. Perform regular audits of IT equipment and infrastructure to maintain operational efficiency. Participate in incident response and troubleshooting related to workplace IT infrastructure. Ensure compliance with IT security policies and remediation of identified gaps. Handle shipping and receiving of IT equipment for new setups and relocations. What you’ll bring to this role: 1 - 3 years of required previous experience in IT support (service desk, desktop, or infrastructure). Post-Secondary Diploma/Degree specialization in Computer Science, IT, Engineering, or equivalent experience. Strong knowledge of operating systems (Windows, macOS, Linux/Ubuntu) and

Home office reimbursement program Fantastic state of the art office Public transportation reimbursement Employer pension contributions Generous medical & dental benefits offered to you and family members Electric vehicle purchase incentive program Subsidized fitness membership Co-pay tuition reimbursement *The above are offered to full-time permanent employees only How we work: At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the