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IT-Service Desk

DIS AG
Heidelberg, Germany
22 days ago
Apply on www.adzuna.de
Prepare application

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Shift work
Job source
www.adzuna.de

Tech stack

Microsoft Windows Apple Mac Systems Office Suite Information Technology Operational Systems

Job description

  • Entgegennahme von IT-Anfragen und Störungsmeldungen per Telefon, E-Mail oder Ticketsystem

Weiterleitung komplexer Anfragen an den Second-Level-Support Aktive Mitarbeit an der Optimierung von IT-Prozessen und Serviceabläufen Analyse und Lösung von technischen Problemen im First-Level-Support Dokumentation der durchgeführten Maßnahmen und Fehlerbehebungen

Requirements

  • Abgeschlossene Ausbildung oder Studium im Bereich der Informationstechnologie oder vergleichbare Qualifikationen

Praktische Erfahrung im IT-Support oder Kundenservice wünschenswert Gute Kenntnisse in gängigen Betriebssystemen (Windows, macOS) und Office-Anwendungen Kommunikationsstärke, Serviceorientierung und Teamfähigkeit

Benefits & conditions

Großzügige Urlaubs- und Freizeitregelungen Eine angesehene und positive Unternehmenskultur Herausfordernde Projekte Flexible Arbeitszeiten Weiterbildungsmöglichkeiten Wettbewerbsfähige Vergütung

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.de
Prepare application

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