Solution Architect - ServiceNow

The Solution Architect ServiceNow is responsible for designing end to end ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards, platform best practices, and long-term digital transformation goals. This role bridges business strategy, process design, and technical architecture, ensuring solutions are scalable, secure, upgrade safe, and deliver measurable business value. Acting as a trusted advisor to senior stakeholders, the Solution Architect leads solution definition across multiple ServiceNow modules, governs design decisions, supports presales and delivery assurance, and collaborates closely with Platform Architects, Principal Technical Consultants, and Business Process Consultants. The role plays a pivotal part in shaping solution vision, value realization, and multi-year platform roadmaps., * Define holistic ServiceNow solution architectures spanning process, data, integrations, security, and user experience

• Lead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM
• Translate business objectives and requirements into scalable and upgradesafe target architectures
• Ensure alignment with enterprise architecture principles and ServiceNow product roadmap
• Business & Process Alignment
• Collaborate with Business Process Consultants to shape ToBe process designs, value streams, and service journeys
• Guide customers on OOTBfirst and configuration driven approaches, balancing customization needs with maintainability
• Map business outcomes to platform capabilities, KPIs, and experience level metrics (XLAs)
• Technical & Platform Design Oversight
• Partner with Platform Architects and Principal Technical Consultants to define:
• Technical architecture and module boundaries
• Integration patterns (REST/SOAP APIs, Integration Hub, MID Server)
• Data and CMDB models
• Security, RBAC, and compliance models
• Review and approve highlevel design, functional design, and technical solution documents
• Ensure performance, scalability, resilience, and security are built into design decisions
• PreSales & Solutioning Leadership
• Lead solution definition for complex opportunities, including approach, scope, architecture, and estimates
• Participate in RFP responses, solution presentations, and executive discussions
• Develop solution blueprints, reference architectures, and accelerators
• Support deal qualification by identifying risks, dependencies, and assumptions
• Delivery Assurance & Governance
• Provide architectural oversight during delivery to ensure adherence to approved solution designs
• Act as escalation point for complex design tradeoffs, integration challenges, and scope changes
• Validate demos, UAT readiness, and golive decisions from a solution perspective
• Ensure consistent design quality across multiple workstreams and vendors
• Platform Evolution & Innovation
• Define solution roadmaps aligned to ServiceNow releases and emerging capabilities
• Encourage adoption of advanced features such as:
• AI Search and Virtual Agent
• Performance Analytics and XLAs
• Automation Engine and GenAI?driven workflows
• Drive continuous improvement by identifying opportunities for optimization, consolidation, and modernization
• Stakeholder & Executive Engagement
• Act as a trusted solution advisor to senior business, IT, and enterprise architecture stakeholders
• Lead architecture workshops and design governance forums
• Clearly communicate solution tradeoffs, risks, and value outcomes to executive audiences
• Mentorship & Practice Contribution
• Mentor Solution Architects, Platform Architects, and senior consultants
• Contribute to practice standards, methodologies, and best practice assets
• Support CoE initiatives and knowledge sharing across programs

• 8+ years of experience in ServiceNow solution architecture or enterprise application consulting
• Strong cross domain experience with ServiceNow modules and integrations
• Deep understanding of ITIL v4, enterprise service management, and digital workflows
• Experience leading large, multi domain, global ServiceNow programs
• Mandatory Certification(s)
• CSA, 2 CIS (any streams),Advanced domain certs (e.g., ITOM Pro),CAD, CTA or CMA

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what?s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor?s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We have delivered 23 sequential quarters of growth with $422.5M in Q3 FY26 revenue, up 4.0% Q-o-Q and 17.3% Y-o-Y growth. Our 26,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We won the 2025 ISG Star of Excellence? Award for AI and Data Excellence and were named a Leader in the Everest Group Talent Readiness for Next-generation Data, Analytics and AI Services PE?? Assessment 2025.