Legal Technology Operations Specialist

FBFK Law Firm is seeking a Legal Technology Operations Specialist to serve as a critical operational resource across our legal technology ecosystem. This role sits at the intersection of IT support, legal practice workflows, and hands-on operations - requiring someone who can move fluidly between diagnosing a software issue, supporting an eDiscovery request, setting up a conference room, and helping a practice group adopt a new tool, all within the same day.

The ideal candidate is technically grounded, legally aware, and genuinely curious about how technology can improve the way a law firm operates. High AI fluency is strongly preferred - we view the ability to leverage AI tools thoughtfully as a force multiplier for this role, not an afterthought.

Key Responsibilities

Legal Technology Support

• Help evaluate, implement, and troubleshoot integrations between firm systems

• Administer and support client file transfers, ensuring accuracy, security, and timeliness across matters
• Provide hands-on support for eDiscovery workflows including document collection, processing coordination, and platform assistance
• Assist attorneys and staff with conflicts check processes and the systems that support them
• Support the firm’s document management and practice management platforms at both the user and administrative level
• Stay current on emerging legal technology and proactively identify opportunities to improve firm workflows

IT Support & Immediate Response

• Serve as a first-responder for technical issues across the firm, both in-person and remotely
• Diagnose and resolve hardware, software, and connectivity issues with a structured, methodical approach
• Support Microsoft 365 environment including user accounts, email, SharePoint, and collaboration tools
• Manage equipment inventory and ensure all technology is maintained and functioning properly
• Assist with onboarding new users and ensuring they are equipped and operational from day one

Trial & Court Support

• Set up and configure laptops, monitors, projectors, and presentation systems for court proceedings
• Ensure all equipment is tested and functioning before trial dates
• Provide on-site technical support during trials as needed
• Pack, transport, and return equipment following court appearances

Facility & Physical Operations

• Set up and break down conference rooms, meeting spaces, and event areas
• Move and arrange office furniture, equipment, and supplies as needed
• Assist with office relocations, reconfigurations, and space planning
• Maintain organized storage areas for equipment and supplies

Training, Communications & General Operations

• Develop clear documentation and training materials to help staff get the most out of firm technology
• Communicate technical concepts in plain language to attorneys and staff at all levels
• Support administrative team with operational needs as they arise
• Maintain accurate records of equipment deployment, issue resolution, and system changes

• Flexibility to work occasional early mornings, evenings, or weekends

• 2+ years of experience in IT support, legal technology, or a law firm environment
• Strong independent problem-solving skills - able to diagnose ambiguous technical issues without hand-holding
• Demonstrated ability to manage multiple priorities and respond with urgency when needed
• Professional demeanor appropriate for a legal environment and client-facing situations
• Strong written and verbal communication skills

Preferred Qualifications

• Experience working inside a full-service business law firm

• Familiarity with eDiscovery processes and supporting platforms
• Working knowledge of document management or practice management systems
• High AI fluency - comfortable using AI tools to research, troubleshoot, automate, and problem-solve
• Knowledge of Windows and Mac operating systems
• Familiarity with conflicts check workflows and matter intake processes
• Experience with presentation software and audiovisual equipment

Physical Requirements

• Capable of loading and unloading equipment
• Ability to stand, walk, bend, and lift for extended periods
• Ability to travel to court locations and other sites as needed

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• A dynamic, fast-paced environment where your contributions directly impact how the firm operates