Endpoint Systems Specialist

The Endpoint Systems Specialist is responsible for the technical management and maintenance of Endpoint campus computing systems, software environments, and application integrations supporting faculty, staff, and institutional operations. This position serves as Tier 2 technical support within CSS, owns the software lifecycle across campus endpoints, and ensures desktop systems are properly imaged, updated, and integrated with university-wide infrastructure. The Endpoint Systems Specialist works closely with the team on hardware deployment and with MIS on integration standards and is fully accountable within the ticketing system for all assigned work., * Administer endpoint management platforms including Microsoft Intune, and related solutions

• Administer software updates and patches across campus endpoints in coordination with university security standards
• Manage and maintain integrations between desktop/endpoint systems and university platforms
• Track and maintain campus-wide software license inventory and compliance under Director oversight
• Implement desktop software in alignment with OIT requirements and standards established by the Director
• Coordinate with peer technician during hardware rollouts to ensure imaging and software deployment are aligned
• Provide Tier 2 technical support for software, systems, and integration issues per SLAs
• Log, track, and resolve all support work through ticketing system with explicit SLA accountability
• Support Director in planning desktop and software standards, including participation in regular procurement planning cycle
• Research and recommend software tools and system solutions consistent with departmental scope and institutional mission
• Evaluate hardware and software solutions for institutional use.
• Develop technical specifications for endpoint purchases.
• Coordinate procurement of desktops, laptops, peripherals, and related technology assets.
• Maintain vendor relationships and assist with quote comparison and purchasing recommendations.
• Participate in budgeting and lifecycle replacement planning.
• Remain current on relevant technologies, software trends, and best practices in higher education computing environments
• Perform other duties as assigned

• Associate’s degree in computer science or related field
• Training or equivalent experience in computer networking systems
• Experience working in an educational setting
• Experience with client-server architecture in a windows domain environment.

REQUIRED LICENSE, CERTIFICATION, OR SPECIAL CREDENTIALS: Preferred:

• CompTIA A+, * Knowledge of endpoint device management tools such as Intune, Ninjaone, Barracuda RMM
• Knowledge of Patch management lifecycle.
• Knowledge with endpoint provisioning and deprovisioning in a client-server architecture

WORKING CONDITIONS:

• Must be able to remain in a stationary position for 65% of the time
• Frequently performs tasks that require moving self in different positions in various environments including tight and confined spaces
• Frequently performs duties that require spending time in low posture positions such as crawling, crouching, kneeling, and stooping
• Must be able to adjust or move objects up to 25 pounds in all directions
• Requires frequent communication
• Frequently performs tasks that use repeating motions of the wrists, hands, and/or fingers
• Requires clarity of vision for frequent use of computers and other technological devices

Salary Band: P260 To view salary schedules visit: https://www.athens.edu/human-resources/salary-schedule-tables/ Salary will be Commensurate with experience and qualifications. Posting Detail Information

University Information Located in historic Athens, Alabama, Athens State University offers junior and senior-level coursework to community college graduates and transfer students holding sufficient credits from other institutions. Approximately 3,000 students each semester have selected Athens State because of its neighborly environment where over 50 majors and degree programs are offered, with courses taught by a supportive and exceptional faculty. Approximately 95% of the students are enrolled in at least one online course. The typical student is a working adult who commutes. Recently, the University was named the Most Affordable College in Alabama by The Best Schools, as well as a 2024 Great College to Work For by ModernThink. Athens State offers undergraduate degree programs in Liberal Arts, Teacher Preparation, and Business. The University employs more than 392 full and part-time employees with approximately 88 full-time faculty members in three colleges: College of Arts and Sciences, College of Business, and College of Education. 83% of the full-time faculty members hold a terminal degree. Athens State is accredited by the Southern Association of Colleges and Schools Commission on Colleges.

Athens, Alabama is located in North Alabama equidistant between Nashville, TN and Birmingham, AL. Athens is home to several events and festivals that have been featured as the Southeast Tourism Society’s “Top 20 Events in the Southeast” including the Athens Storytelling Festival and the Tennessee Valley Old Time Fiddlers Convention. EEO Statement Non-Discrimination Policy Statement Athens State University, as an equal opportunity/affirmative action institution, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. Athens State University does not discriminate on the basis of race, color, national origin, age, marital status, gender, gender identity, gender expression, pregnancy, sexual orientation, disability, religion, genetic information, or veteran status in employment, or admissions to or participation in educational programs and activities. Inquiries or concerns may be addressed to the Office of the Provost/Vice President of Academic Affairs and Student Services, 300 N. Beaty St., Athens, AL 35611, 256- 233-8175. Background Check Statement In accordance with Athens State University Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from that criminal background check. Close Date Open Until Filled Yes Special Instructions to Applicants Unofficial transcripts should be from the college or university which verifies qualifications for the position.