ServiceNow AI Implementation Consultant

job summary: We are seeking a skilled ServiceNow AI Implementation Consultant to join our team.

location: Telecommute job type: Contract salary: $90 - 100 per hour work hours: 8am to 5pm education: Bachelors

responsibilities: Responsibilities:

Deploy and configure Now Assist capabilities including Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances.

• Translate AI Transformation Architect blueprints into working configurations, integrations, and workflows following ServiceNow best practices.

• Rapidly prototype and iterate on AI use cases in alignment with customer-defined success metrics.

• Drive measurable AI adoption outcomes including active user rates, workflow automation coverage, and time-to-value for Now Assist features.

• Partner with AI Transformation Architects to execute customer-specific AI adoption roadmaps, sprint plans, and go-live checklists.

• Facilitate customer workshops, enablement sessions, and hands-on training to build AI literacy and sustained usage.

• Surface and escalate adoption blockers - technical, organizational, or behavioral - and recommend targeted interventions.

• Serve as the on-the-ground technical expert for AI-related questions, issues, and guidance across the customer lifecycle.

• Act as SME alongside AI Transformation Architects in customer steering meetings, executive briefings, and QBRs.

• Identify, debug, and advise on configuration conflicts, data gaps, or architecture issues that block AI activation.

• Document customer configurations, AI use case outcomes, and lessons learned to contribute to AI Adoption Team knowledge base and repeatability.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

qualifications: Qualifications:

• Strong communication skills - able to explain technical concepts to non-technical stakeholders and lead enablement sessions confidently.

• Experience with AI adoption frameworks and change management methodologies preferred.

• Knowledge of enterprise AI governance, data privacy considerations, and responsible AI practices preferred.

• Experience with data management, database design, and database concepts.

• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment.

• Proven ability to mentor junior consultants or lead technical workstreams.

• Analytical and problem-solving abilities with a keen eye for detail.

• Good presentation and report-writing skills.

• Up to 30% travel annually.

skills: AI-powered tools,AI,AI use cases,data management,database design,database concepts,Generative AI,NLU,AI Search,ServiceNow,debug,Analytical,eye for detail,Strong communication skills,decision-making,problem-solving,problem-solving abilities,architecture,blueprints,AI Transformation,change management methodologies,advise,prototype,culturally diverse,customer-centric attitude,customer lifecycle,responsible AI,data privacy,hands-on training,AI governance,AI literacy,knowledge base,mentor,metrics,lead technical,workflows,workflow automation,report-writing skills

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Responsibilities:

Deploy and configure Now Assist capabilities including Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances.

• Translate AI Transformation Architect blueprints into working configurations, integrations, and workflows following ServiceNow best practices.

• Rapidly prototype and iterate on AI use cases in alignment with customer-defined success metrics.

• Drive measurable AI adoption outcomes including active user rates, workflow automation coverage, and time-to-value for Now Assist features.

• Partner with AI Transformation Architects to execute customer-specific AI adoption roadmaps, sprint plans, and go-live checklists.

• Facilitate customer workshops, enablement sessions, and hands-on training to build AI literacy and sustained usage.

• Surface and escalate adoption blockers - technical, organizational, or behavioral - and recommend targeted interventions.

• Serve as the on-the-ground technical expert for AI-related questions, issues, and guidance across the customer lifecycle.

• Act as SME alongside AI Transformation Architects in customer steering meetings, executive briefings, and QBRs.

• Identify, debug, and advise on configuration conflicts, data gaps, or architecture issues that block AI activation.

• Document customer configurations, AI use case outcomes, and lessons learned to contribute to AI Adoption Team knowledge base and repeatability.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

AI-powered tools,AI,AI use cases,data management,database design,database concepts,Generative AI,NLU,AI Search,ServiceNow,debug,Analytical,eye for detail,Strong communication skills,decision-making,problem-solving,problem-solving abilities,architecture,blueprints,AI Transformation,change management methodologies,advise,prototype,culturally diverse,customer-centric attitude,customer lifecycle,responsible AI,data privacy,hands-on training,AI governance,AI literacy,knowledge base,mentor,metrics,lead technical,workflows,workflow automation,report-writing skills