Desktop Support Specialist

Provide onsite and remote IT support for end users, including desktop computers, laptops, peripherals, and mobile devices. Support customer-focused technology projects involving mobile devices, IT applications, and end-user computing hardware. Manage day-to-day IT operations independently and provide 2nd-level technical support for field-based and specialized environments, including GxP, laboratory, and R&D spaces. Troubleshoot incidents across network and system infrastructure, take ownership through resolution, and provide technical guidance to business groups on effective use of existing IT tools and technologies.

• High School Diploma required
• Associate’s or Bachelor’s degree preferred
• Valid Driver’s License required, * 2+ years of desktop support for PCs, laptops, and peripherals
• 2+ years of onsite and remote technical support
• 2+ years supporting mobile devices; Apple devices preferred
• 2+ years of hands-on 2nd-level IT support
• ITIL v3 processes within an IT service delivery environment
• Microsoft Office: Word, Excel, PowerPoint
• Incident troubleshooting across network and system infrastructure
• End-user computing hardware and IT application support
• Support for specialized environments such as GxP, laboratories, and R&D
• Ability to lift 50 pounds, * Digital Workplace consulting experience
• Experience supporting mobile and end-user computing projects
• Technical consultancy for business functions and workflow/process improvement
• Experience supporting regulated or specialized IT environments