IT Field Support Technician

Our client is seeking an experienced IT Field Support Technician to provide onsite technical support for a fast-paced corporate environment. This individual will be responsible for supporting employees and executives across Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management platforms. The ideal candidate is a proactive and customer-focused IT professional who can troubleshoot independently, communicate effectively with stakeholders at all levels, and deliver exceptional end-user support.

This role requires a strong technical foundation, excellent communication skills, and the confidence to support executive leadership while managing day-to-day hardware, software, access, and device management issues., * 3-5+ years of hands-on IT support experience in a corporate or enterprise environment.

• Experience providing onsite technical support and resolving hardware, software, networking, and user access issues.
• Strong troubleshooting experience across both Windows and macOS environments.
• Experience supporting and troubleshooting Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Experience troubleshooting common end-user issues including:
• VPN connectivity
• Outlook synchronization
• Adobe and other third-party applications
• Printing and peripheral devices
• WiFi and network connectivity
• Experience supporting iPhones, iPads, and mobile devices.
• Experience with Azure Active Directory (Entra ID) including password resets, account unlocks, user provisioning, and access management.
• Experience imaging, configuring, deploying, and troubleshooting laptops and workstations.
• Experience onboarding new hires and provisioning equipment.
• Strong customer service and communication skills with the ability to interact professionally with employees at all levels.
• Experience providing support to senior leadership, executives, or VIP users.
• Ability to work independently, prioritize multiple requests, and take ownership of issues through resolution.
• Comfortable working onsite 5 days per week in a highly visible, customer-facing support role.

Nice to Have Skills & Experience

• Experience with Microsoft Intune.
• Experience with Apple Business Manager (ABM).
• Experience with Jamf.
• Experience with Workspace ONE / AirWatch.
• Experience enrolling and managing Mac devices through MDM platforms.
• Experience troubleshooting device compliance and enrollment issues. -Mac Experience would be a added bonus but overall not required

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.