UCC Engineer - Webex Calling

• Seeking a Senior Unified Communications Engineer to support the organization’s ongoing migration from legacy telephony platforms to Cisco Webex Calling.
• This individual will serve as a Hands-on UC Technical Lead supporting cloud calling migrations across locations nationwide.
• The role will work directly with internal IT teams, business stakeholders, telecommunications providers, and Cisco / Client resources to gather requirements, plan migrations, coordinate number porting, execute cutovers, and provide ongoing UC support.
• The ideal consultant has strong hands-on Cisco Unified Communications experience with practical experience migrating organizations to Cisco Webex Calling.
• This position does not require an AI Architect or AI Developer; however, the engineer should understand current Cisco AI capabilities and be comfortable discussing AI concepts and potential use cases with technical and business stakeholders.
• The ideal consultant is a Senior Hands-on UC Engineer rather than a pure architect.
• Company needs someone capable of independently executing Webex Calling migrations and supporting the environment while also being comfortable interacting with business leaders.
• Deep AI implementation expertise is not required.
• The successful consultant should instead have enough exposure to Cisco’s AI strategy and capabilities to discuss AI agents, assistants, LLMs, machine learning, and potential voice / contact-center use cases credibly with stakeholders.

Responsibilities:

• Lead migrations from legacy phone systems to Cisco Webex Calling.
• Gather technical and business requirements from Client profit centers and internal stakeholders.
• Plan and execute end-to-end Webex Calling migrations.
• Coordinate telephone number porting and carrier / provider activities.
• Support migration scheduling, implementation, validation, and post-cutover activities.
• Conduct demonstrations and explain the capabilities and business value of Cisco / Webex solutions.
• Provide ongoing administration and engineering support for the UC environment.
• Troubleshoot calling, configuration, connectivity, and user issues.
• Open and manage Cisco TAC cases as necessary.
• Assist with Webex Contact Center and related Cisco collaboration technologies.
• Partner with internal Client teams, Client, Cisco, telecommunications providers, and other vendors.
• Participate in occasional after-hours migrations and production cutovers.
• Help transition the environment toward a steady-state support / managed services model following the migration program.

• Strong Cisco Unified Communications / Collaboration background.
• Hands-on Cisco Webex Calling experience.
• Experience migrating legacy telephony environments to cloud calling.
• Experience supporting enterprise UC environments.
• Understanding of PSTN, number porting, carriers, dial plans, calling configuration, and migration processes.
• Strong troubleshooting and operational support capabilities.
• Ability to independently manage UC migration activities from requirements through production cutover.
• Strong communication skills with both technical and non-technical stakeholders.

Preferred Experience:

• Webex Contact Center experience.
• Cisco Unified Communications Manager (CUCM) experience.
• Experience supporting geographically distributed or multi-site organizations.
• Experience with large-scale Webex Calling deployments.
• Familiarity with Cisco AI capabilities for collaboration, voice, contact center, AI assistants, and AI agents.
• General understanding of AI concepts including LLMs, machine learning, AI agents, and practical enterprise AI use cases.
• Cisco collaboration certifications such as CCNP Collaboration or CCIE Collaboration are beneficial but not required.

ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!