Webex Contact Center Engineer

We are seeking a Webex Contact Center Engineer to support and enhance enterprise contact center and voice services. The ideal candidate will have hands-on experience with Webex Contact Center (WxCC), PSTN/SIP telephony, call routing, IVR design, and number porting activities., * Administer and support Webex Contact Center (WxCC) environments.

• Configure and maintain IVRs, call flows, queues, entry points, and routing strategies.
• Manage PSTN/SIP connectivity and troubleshoot voice routing issues.
• Coordinate phone number porting activities, including LOA submissions and carrier communication.
• Maintain phone number inventory and assignment processes.
• Investigate and resolve call routing, queue, and contact center performance issues.
• Collaborate with business teams to improve customer experience and call handling efficiency.

Do you have experience in Webex?, * Experience with Webex Contact Center (WxCC) administration and support.

• Strong understanding of PSTN, SIP, and voice routing concepts.
• Experience with IVR design, call flows, queues, and routing strategies.
• Hands-on experience with number porting and carrier coordination.
• Strong troubleshooting skills within voice and contact center environments., * Experience with Webex Contact Center Flow Designer.
• Knowledge of skill-based routing and queue optimization.
• Experience supporting enterprise voice or cloud contact center platforms.
• Exposure to contact center migrations or modernization projects.

Pay: $45.00 - $53.00 per hour

Application Question(s):

• Have you administered Webex Contact Center (WxCC)?

• Have you built or modified IVRs/call flows?

• Have you handled number porting and carrier coordination?

• Have you configured queues and routing strategies?

• Have you worked with PSTN and SIP trunks?

3.63.6 out of 5 stars United States Remote $45 - $53 an hour - Contract