IT Support Technician

• Respond to routine support tickets, walk-up requests, and general help desk needs from students, faculty, and staff.
• Troubleshoot laptops, user accounts, printers, phones, classroom technology, basic network connectivity issues, and common software or configuration problems across MacOS, iOS, Windows, and ChromeOS
• Document all support interactions by keeping tickets updated with accurate notes, status changes, and resolution details.
• Assist with large-scale summer deployments, device imaging, and classroom readiness for the upcoming academic year.
• Assist users with password resets, login issues, device setup, peripheral connections, and general troubleshooting.
• Help support events, presentations, and other campus activities requiring basic IT or AV assistance.
• Support operational management of Apple devices through JAMF and Chromebooks through Google Admin, as assigned.
• Help maintain device readiness, accessory inventory, and other support-related equipment.
• Escalate more complex systems, infrastructure, or application issues appropriately
• Provide timely and professional customer service while communicating clearly about issue status and resolution steps.
• Stay current with the systems, devices, and support practices used by the school.
• This role is expected to work collaboratively with the IT Manager and the rest of the IT team in support of daily campus operations
• Show initiative in learning procedures, tools, and troubleshooting methods.
• Other duties as assigned

Do you have experience in Customer communication?, Do you have a Bachelor’s degree?, * Bachelor’s degree Computer Science, Information Systems, or a related field preferred (or equivalent experience/certifications).

• Apple Certified Support Professional certification is a plus.
• Two (2) or more years of experience working in an IT Office or similar environment, working in a school setting is a plus
• Strong communication and interpersonal skills, with a proven ability to maintain patience and professionalism with users of varying technical abilities.
• Demonstrate reliability, responsiveness, and strong organizational skills.

Salary Range: $60,000 - $70,000 based on experience

RCDS seeks employees who support our mission to foster a lifelong passion for learning, understanding, and service in an ever-changing world, and who share our commitment to creating and sustaining a vibrant, thriving, and inclusive multicultural learning community. The school is committed to providing invigorating and supportive work experiences for its diverse community of employees. Faculty and staff are offered meaningful opportunities for professional development, growth, and leadership; highly competitive salaries; and extensive benefits. RCDS is committed to diversity and inclusion throughout the community and curriculum. Please visit our website - http://www.ryecountryday.org - to learn more about the school’s rigorous curriculum, values, and strategic initiatives.