Tier 1 Support Engineer- Mac

Amazon.com, Inc.

Tempe, AZ, United States

23 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

$130,000.0

Working hours

Regular working hours

Job source

www.careerjet.com

Tech stack

Microsoft Windows Apple IOS Apple Mac Systems Bash Shell Software Debugging Multi-Factor Authentication Identity and Access Management Virtual Private Networks (VPN) Python (Programming Language) Ruby Single Sign-On Wi-Fi Technology

+2 more

Scripting Internet Protocol Telephony

Job description

We’re looking for a Support Engineer to join our Corporate Engineering team who will support the cleints hyper-growth across multiple offices. You will work closely with many teams, including Security, HR, Compliance, and Executive Leadership to create, innovate, and execute on a variety of projects and events. The ideal candidate is an excellent communicator and natural leader who is looking for an opportunity to grow an office site for a highly visible team. This role will report to the Corporate Engineering team. What you’ll do day-to-day: Acting as the first point of contact in assisting users with hardware, software, and troubleshooting issues Executing onboarding and offboarding tasks, including hardware setups, access management and asset management, and develop process improvements Managing and troubleshoot site-based networking and WiFi issues, VoIP systems, and video conferencing systems Helping roll out new software releases and system upgrades, evaluate and install patches and security updates, and resolve software and hardware-related compatibility problems Working with employees to troubleshoot various connectivity and access issues Provide onsite support to employees working in the office, POSITION SUMMARY: The Field IT Engineer - Executive Services is responsible for delivering high touch technical support to executive leadership, ensuring a seamless, technology exp…

1 month ago

Requirements

IT support experience in a Mac-dominated environment with increasing responsibilities over time Experience supporting macOS and iOS Previous experience with MDM solutions in managing mobile devices and workstations Ability to administer and troubleshoot VPNs, password managers, two-factor authentication, single sign-on and security protocols Excellent customer service and troubleshooting abilities in a remote-working environment Bonus points: Experience partnering with Corporate IT/ systems and customer experience teams Scripting and debugging abilities (Bash, Python, Ruby, etc.) Apple Certification (ACIT, ACMT, ACSP, etc.) Windows experience Surreal sense of humor