Change Ticket Coordinators

• 1+ years of experience in IT operations, service management, or change management (internship or entry-level experience acceptable).\n
• Strong attention to detail and organizational skills.\n
• Excellent written and verbal communication skills.\n
• Ability to work collaboratively in a fast-paced, cross-functional environment.\n
• U.S. citizenship and eligibility for government clearance (required for SMIT program).\n, * Experience with process automation, workflow tools, or AI-driven service agents (Claude Code, GenAI).\n
• Experience or Certification with Agile or SAFe Agile processes\n
• Experience in government or regulated environments.\n
• Familiarity with ITSM ticketing systems (e.g., ServiceNow, Helix, Jira).\n
• Associate’s or Bachelor’s Degree in IT, Engineering, Computer Science, or related field.\n
• Experience with catalog design and service intake processes.\n

Leidos seeks entry-level Change Ticket Coordinators for the SMIT program. The Change as a Service (CaaS) team will manage the lifecycle of design and network change tickets in the approved ITSM system. It will support process efficiency and compliance by leveraging AI-driven tools and standardized templates for consistent and accurate ticket management across the Navy Enterprise Network (NEN).\n \n \nKey Responsibilities:\n \n \n

• Create, update, and close Unified Change tickets in ITSM systems (e.g., BMC Helix, Service Manager, ServiceNow).\n
• Use AI tools to collect, validate, and populate ticket fields.\n
• Track requirements, deliverables, and approval gates throughout the ticket lifecycle.\n
• Provide status updates for leadership every 2-4 weeks, aligned to sprint cycles.\n
• Maintain accurate records for notifications and audit readiness.\n
• Collaborate with engineering and project management teams to ensure compliant change data.\n
• Identify and escalate issues in the ticket lifecycle.\n
• Contribute to continuous improvement of templates, catalog services, and automation workflows.\n