Network Operations Manager

• Lead the day-to-day operations of the Network Operations team, providing guidance, mentorship, and support to technical staff
• Manage team performance, staffing schedules, and resource allocation to ensure consistent operational coverage and timely issue resolution
• Collaborate with leadership and cross-functional IT teams to align operational objectives and support broader technology initiatives
• Serve as an escalation point for critical incidents, outages, and complex networking issues
• Oversee enterprise network infrastructure, including LAN/WAN environments, cloud connectivity, wireless technologies, firewalls, load balancers, and network monitoring solutions
• Support and manage large-scale network environments across multiple locations and remote sites
• Coordinate with third-party support providers and vendors to ensure service quality and escalation management
• Lead network infrastructure projects from planning through execution and delivery
• Develop and improve operational processes, automation initiatives, monitoring capabilities, and reporting procedures
• Monitor service performance metrics and ensure adherence to established service levels and operational standards
• Promote continuous improvement initiatives focused on efficiency, scalability, and operational excellence
• Balance business priorities with operational risk while driving timely resolution of issues

• 6+ years of related IT infrastructure or network operations experience
• Experience leading and mentoring technical professionals in a complex networking environment
• Knowledge of LAN/WAN technologies, cloud networking, broadband connectivity, VPNs, DHCP, DNS, VLANs, and related technologies
• Understanding of networking protocols including TCP/IP, SNMP, RMON, and remote access technologies
• Experience supporting enterprise network environments, including routing, switching, wireless, and firewall technologies
• Experience working in Agile/Scrum environments using collaboration and project tracking tools
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Ability to manage multiple priorities and coordinate efforts across teams and vendors
• Must be authorized to work in the United States without sponsorship
• Ability to work an evening support schedule as needed

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• Prior people management experience including coaching, mentoring, performance management, and team development
• Experience supporting large-scale enterprise network environments
• Familiarity with cloud platforms such as AWS or Azure
• Experience with network technologies including Cisco, Palo Alto, wireless networking, load balancing, and monitoring tools
• Experience with Jira, ServiceNow, or similar IT service management platforms
• Ability to identify operational improvements and drive process optimization initiatives
• Experience implementing automation and enterprise monitoring solutions

Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays. Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status., + $80,000 per year Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenan…

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Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract-to-hire, or direct placement positions to companies throughout the Midwest. We are currently looking for a Network Operations Manager to join our team., Enterprise Rent-A-Car

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