IP Fac Homecare Specialist

Govt Facilities Spec I 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role The Govt Facilities Spec I position provides dedicated customer support to Government customers. The Specialist acts as the liaison between the patient, VA Prosthetics/Logistics, and internal customers. The Specialist makes sure all needed documentation and approvals are obtained prior to an order being released to bill VA. As a Govt Facilities Spec I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Provide dedicated call-queued customer service support to government customers and maintain courteous, timely communication with internal and external customers.
• Manage the revenue cycle for orders billing to VA Prosthetics, including order entry, approval, billing, collections, and VA Logistics order entry and release.
• Enter orders received via fax, P8, or email within two hours of receipt; obtain required purchase orders and approvals; and follow up on missing information for bill-pending and ship-pending orders.
• Review contracts and payer requirements, obtain re-certifications/re-authorizations, recommend billing adjustments according to company policy, and provide billing status or invoices as needed.
• Prioritize departmental work to minimize billing revenue loss, meet assigned performance goals, support process improvements, provide peer backup coverage, and comply with company policies and procedures.

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• High School Diploma/GED or equivalent.
• One (1) year or more of call center experience.
• Two (2) years or more of healthcare collections experience.

In addition to the above requirements, the following are also required:

• Government experience.
• Strong customer service skills and demonstrated ability to professionally interact with employees and external business contacts while conveying a positive, service-oriented attitude.
• Experience working with ERPs such as Hero, Oracle, Delair, FileNet, or Genesis.

Additional qualifications that could help you succeed even further in this role include:

• Experience with Microsoft Office applications.
• Solid critical thinking, problem-solving, time-management, prioritization, and decision-making skills with strong attention to detail.
• Demonstrated ability to work effectively both independently and in a team environment.
• Ability to multi-task and adapt in a fast-paced and changing environment while maintaining confidentiality, discretion, and sound business judgment.
• Strong verbal and written communication, active listening, flexibility, patience, and self-motivation.

Work location: Remote

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Applicable to US Applicants Only:The expected compensation range for this position is $45,360 - $62,370, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-Rewards

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note, Solventum does not expect candidates in this position to perform work in the unincorporated areas of Los Angeles County.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status