Service Desk Technician (Hardware, Provisioning and Active Directory) for NATO with security clearance

WLG

Brunssum, Netherlands

2 days ago

Apply on www.adzuna.nl

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Working hours

Regular working hours

Languages

English

Job source

www.adzuna.nl

Tech stack

Microsoft Windows Active Directory System Configuration Desktop Computing Hardware Platform Interface Local Security Policy System Center Configuration Manager Software Deployment Integration Tests Bare Metal Malware Detection

Job description

Direct end-user support and customer contact: issuing end-user equipment, collecting it when someone leaves, and resolving every device-related incident
Configuring hardware and software environments for the systems being integrated, installing or removing components to instruction, and confirming installations work
Producing integration test specifications, running the tests and reporting the outcomes
Running standard tests and contributing to fault investigation
Preparing and maintaining the operational workstation baseline across several networks
Making sure security updates, anti-malware and data-loss-prevention endpoints deploy successfully, and that hardening through security settings and group policy holds
Installing and documenting remote application provisioning, including Windows Remote App
Contributing to hardware platform design and installation decisions - cost, performance, tooling - and changing platforms with minimal disruption
Liaising with the centralised service desk on incident, problem and change management, and working with local technical staff, wider teams, customer contacts and external companies

Requirements

Recent experience - within the last three years - as first-line support for modern, networked end-user devices: notebooks, monitors, printers and the rest
Higher vocational training in a relevant discipline with two years of relevant experience, or a secondary qualification with four
At least two years supporting hardware, software, networks and computers in a large organisation
Hands-on client provisioning, application deployment and bare-metal installs with MDT and SCCM
Practical troubleshooting of client OS and software provisioning problems
The Microsoft operating system line, with real depth on Windows 10 and 11
Implementing and administering large Active Directory environments
Clear communication - this is a user-facing job - and proficient English
ITIL Foundation certification is required