2nd Line IT Support Engineer

This is a varied role where you’ll be supporting both staff and students, acting as an escalation point for 1st Line Support and helping to ensure the Trust’s IT systems remain reliable, secure and effective.

It’s a fantastic opportunity for an experienced school IT technician who wants to develop their technical skills and progress within a growing IT team.

The Role

Working across multiple school sites, your responsibilities will include:

• Acting as an escalation point for 1st Line IT Support
• Diagnosing and resolving issues across Windows devices, Microsoft 365, user accounts, printers, networks and educational software
• Providing remote and on-site technical support to staff and students
• Configuring, deploying and maintaining laptops, desktops, tablets and peripheral devices
• Supporting classroom technology including interactive displays, projectors, AV equipment and printing solutions
• Administering Microsoft 365 accounts, licences and permissions
• Managing Microsoft Entra ID accounts and security groups
• Supporting Exchange Online, Teams, OneDrive and SharePoint
• Assisting with staff onboarding and offboarding
• Supporting Microsoft Intune and device management
• Troubleshooting wired and wireless network issues
• Supporting DHCP, DNS, VLANs and wireless networking
• Maintaining accurate asset records and technical documentation
• Supporting MIS and educational software
• Providing IT support during examinations and key school events
• Supporting safeguarding, filtering and monitoring systems
• Liaising with third-party suppliers when required
• Escalating more complex infrastructure issues to senior members of the team
• Contributing to the ongoing improvement of IT services across the Trust

We’re looking for someone who already has solid IT support experience and is confident working in a busy, customer-focused environment.

You’ll ideally have:

• Previous experience working within a school, Academy Trust or educational environment
• At least 2 years’ experience in an IT support role
• Experience supporting Microsoft 365 environments
• Strong Windows 10/11 troubleshooting experience
• Experience with Microsoft Entra ID and Active Directory
• Good understanding of basic networking, including TCP/IP, DNS, DHCP, VLANs and wireless networks
• Experience supporting printers, classroom technology and educational systems
• Experience using an IT service desk or ticket management system
• Excellent problem-solving and troubleshooting skills
• Strong communication and customer service skills
• The ability to manage competing priorities and work independently
• A professional, approachable and helpful manner
• A genuine commitment to safeguarding and data security

A full UK driving licence and access to your own vehicle is essential, as regular travel between Trust schools will be required.

Desirable Skills & Qualifications

It would be advantageous if you have experience or qualifications in any of the following:

• Microsoft 365 Fundamentals (MS-900)
• Microsoft Endpoint Administrator (MD-102)
• CompTIA Network+
• Cisco CCNA
• Microsoft Intune
• SharePoint administration
• MIS systems such as Arbor, Bromcom or SIMS
• PowerShell

• £28,000 - £30,000 salary, depending on experience
• 25 days annual leave plus bank holidays
• Standard Trust pension scheme
• Laptop provided
• Investment in training and professional certifications
• Supportive and collaborative IT team
• Varied role working across multiple school environments
• Genuine opportunity to develop towards 3rd Line Support or Network Manager level
• Full-time, full-year permanent position
• The opportunity to make a genuine difference supporting schools and young people

Please note: An Enhanced DBS check will be required for this position. Regular travel between Trust schools is required. Team members will travel directly to their assigned site each morning; mileage for this travel is not paid.

Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.