Digital Transformation Manager

• Lead the replacement and transformation of life-expired POS and payment technologies across our business.
• Manage end-to-end deployments from discovery and stakeholder engagement through to installation, decommissioning and operational handover.
• Build strong relationships with Operations Directors, Regional Managers, Site Teams and Client Stakeholders.
• Act as the primary technology contact for POS replacement programmes.
• Support business teams in understanding technology options available to them.
• Liaise directly with client IT teams regarding network, infrastructure and security requirements.
• Ensure smooth transition with minimal operational disruption.
• Drive technology modernisation initiatives across hospitality operations.
• Identify opportunities to improve customer experience through updated POS and payment technology.
• Ensure technology solutions remain aligned to industry standards and best practice.
• Champion innovation whilst balancing commercial and operational practicality.
• Provide clear communication and support throughout transformation projects.
• Collaborate effectively across operational, commercial and technology teams.
• Promote a culture of ownership and accountability.
• Support colleagues throughout change programmes.
• Lead end-to-end POS and payment terminal replacement projects.
• Conduct site discovery and requirements gathering activities.
• Understand and document operational requirements using WITY principles.
• Ensure compliance with PCI DSS requirements and company standards.
• Manage suppliers, third-party installers and internal deployment teams.
• Oversee decommissioning and disposal of legacy equipment.
• Coordinate installation schedules and deployment plans.
• Ensure network connectivity, payment processing and POS functionality are validated before handover.
• Manage project plans, risks, issues and reporting using Monday.com.
• Maintain detailed records throughout the deployment lifecycle.
• Follow our Health & Safety policies and procedures.
• Ensure all site activities are planned and conducted safely.
• Complete site risk assessments where required.
• Ensure all third-party contractors work in accordance with site safety requirements.
• Report hazards, incidents and near misses in line with company procedures.

Technologies:

• Support
• Network
• Security

• Proven experience delivering large-scale POS replacement or technology transformation programmes.
• Strong hospitality, retail or food service technology experience.
• Experience managing multiple concurrent projects.
• Experience engaging with senior stakeholders and presenting to leadership teams.
• Experience working with third-party suppliers and installation partners.
• Experience managing equipment deployment and decommissioning activities.
• Strong understanding of hospitality POS environments.
• Good understanding of payment processing ecosystems and payment supply chains.
• Knowledge of PCI DSS requirements.
• Understanding of network infrastructure requirements for POS and payment devices.
• Knowledge of change management and business engagement practices.
• Excellent stakeholder management skills.
• Strong communication and presentation skills.
• Ability to engage confidently with senior leaders and clients.
• Strong organisational and planning capability.
• Self-motivated and able to manage our own workload.
• Excellent problem-solving ability.
• Proficient in Microsoft Office Suite.
• Proficient in Monday.com project management platform.
• Customer-focused approach.
• Commercial awareness.
• Highly organised and detail-oriented.
• Adaptable and resilient.
• Able to work independently and remotely.
• Willingness to travel nationally.

We are CH&CO, a collection of specialist businesses and market-leading brands. We want our people to love what they do and have fun, and our inclusive culture encourages everyone to bring their whole self to work every day. This is a 6-month fixed-term, hybrid role working with Compass Group brands and CH&CO stakeholders, with regular travel to our sites and client locations across the UK. The salary is £65,000 to £75,000 DOE, plus company benefits. Working pattern is hybrid, and weekend or out-of-hours working may occasionally be required to support technology cutovers, site deployments and POS replacement activities. We offer personal development and training opportunities, life assurance, a pension scheme, holiday allowance, healthcare support, wellbeing support, family-friendly support, regular social events, a holiday purchase scheme, volunteering days, professional subscriptions, recognition schemes, long service awards and high street discount vouchers.