Implementation Specialist

As an Implementation Specialist, you will lead healthcare organizations through the successful deployment and adoption of CureMD’s healthcare technology solutions. Acting as a trusted advisor and primary client contact throughout the implementation lifecycle, you will drive project execution, workflow optimization, user adoption, and overall client success., * Lead end-to-end implementations of CureMD’s EHR, Practice Management, Revenue Cycle Management, and patient engagement solutions

• Serve as the primary point of contact for clients throughout the implementation lifecycle, building strong relationships and ensuring a high-quality customer experience
• Guide clients through all phases of the implementation process, including workflow analysis and optimization, system configuration, data migration, interface and interoperability coordination, enrollment and billing setup, user acceptance testing, Go-Live preparation and activation, and post-Go-Live stabilization and support.
• Develop and manage detailed project plans, implementation timelines, milestones, risk mitigation strategies, and communication plans
• Coordinate cross-functional teams including implementation, technical services, training, support, billing, and data migration teams to ensure successful project delivery
• Guide clients through all phases of the implementation process, including workflow analysis and optimization, system configuration, data migration, interface and interoperability coordination, enrollment and billing setup, user acceptance testing, Go-Live preparation and activation, and post-Go-Live stabilization and support.
• Deliver virtual and onsite end-user training sessions to providers, clinical staff, and operational teams
• Monitor project progress, proactively identify implementation risks, and drive issue resolution
• Maintain strong knowledge of healthcare operations, ambulatory workflows, regulatory requirements, and CureMD product capabilities
• Continuously identify opportunities to improve implementation methodologies, operational efficiency, and client satisfaction

Do you have a valid Certified Project Manager certification?, Do you have experience in User training (technical support)?, Do you have a Bachelor’s degree?, This role combines project management, healthcare operations, technical coordination, and client consulting to ensure seamless onboarding experiences and long-term customer satisfaction. The ideal candidate is highly organized, client-focused, technically proficient, and passionate about transforming healthcare workflows through technology., * 3+ years of experience implementing healthcare technology solutions, including Electronic Health Records (EHR/EMR), Practice Management (PM), Revenue Cycle Management (RCM), and patient engagement or healthcare SaaS platformsBachelor’s degree required

• Experience working within ambulatory/outpatient healthcare environments
• Bachelor’s degree required
• Strong project management skills with the ability to manage multiple implementations simultaneously
• Demonstrated ability to lead client-facing projects and manage stakeholder expectations across clinical, operational, and executive teams
• Strong understanding of healthcare workflows, practice operations, and implementation best practices
• Excellent communication, presentation, training, and relationship management skills
• Strong analytical and problem-solving capabilities
• High level of technical aptitude and ability to quickly learn healthcare applications and workflows
• Self-motivated, detail-oriented, and adaptable in a fast-paced environment
• Willingness to travel up to 40%, * Experience with healthcare interoperability, interfaces, and data migration processes
• Prior experience with EHR/PM implementations in multi-specialty or enterprise ambulatory practices
• Experience delivering provider and clinical staff training
• PMP, CAPM, Lean, or other project management certification preferred
• Knowledge of revenue cycle workflows, medical billing, and payer enrollment processes preferred

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account, * Competitive base salary
• Comprehensive medical, dental, and vision coverage beginning on day one, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• 401(k) retirement plan with 100% employer match up to 4%
• Company-paid short-term and long-term disability coverage, along with group life insurance
• Generous paid time off (PTO) and company holidays
• Industry-leading learning and development opportunities
• Opportunity to grow within a fast-growing healthcare technology organization
• Collaborative, entrepreneurial culture focused on innovation, impact, and professional growth
• Opportunity to directly contribute to healthcare transformation and provider success