2nd Line Service Engineer - IT (24/7 Shift)

ECS Recruitment Group

Coventry, UK

5 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

£30,000.0 - £32,000.0

Working hours

Shift work

Job source

www.adzuna.co.uk

Tech stack

Microsoft Windows Microsoft Azure Cloud Computing Desktop Computing Monitoring of Systems Hyper-V Issue Tracking Systems Virtual Private Networks (VPN) Windows Servers Virtualization Technology Wide Area Networks Windows Desktop

+8 more

Wi-Fi Technology Cloud Platform System Computer Network Technologies SC Clearance Network Server Server Operating Systems & Platforms Servicenow Vmware

Job description

Take ownership of technical incidents through to resolution.
Provide remote support across desktops, servers, and cloud environments.
Troubleshoot Windows Server, desktop, virtualisation, and Azure-related issues.
Monitor and respond to system alerts and performance incidents.
Maintain accurate ticket updates, technical documentation, and knowledge base articles.
Collaborate with internal teams, customers, and third-party suppliers.
Participate in major incident management and structured shift handovers.
Deliver excellent customer service within a fast-paced 24/7 support environment.

Technologies:

Azure
Cloud
Hyper-V
Incident Management
Support
ITIL
ITSM
LAN
Security
ServiceNow
VPN
VMware
Windows, We are recruiting a 2nd Line Service Engineer to join our brand new, high performing 24/7 support team in Solihull, West Midlands. This is a permanent role with a 4 on / 4 off shift pattern and 12-hour shifts covering 7am to 7pm and 7pm to 7am. The position offers a salary of £30,000 to £32,000 plus a 20% shift allowance, giving an OTE of £38,400. You will work with a diverse customer base in a collaborative environment where we value proactive problem solving, strong customer focus, and the delivery of outstanding support in a fast-paced service setting. ECS Resource Group is an Equal Opportunity Employer.

Requirements

Previous experience in a 2nd Line Service Desk, IT Support, or Service Engineer role.
Experience working within an MSP (Managed Service Provider) environment.
Strong troubleshooting and incident resolution skills.
Experience supporting Windows Desktop and Server environments.
Experience supporting VMware and/or Hyper-V.
Experience supporting Microsoft Azure.
Experience using ITSM/ticketing systems, with ServiceNow preferred.
Excellent communication and customer service skills.
Must be eligible for SC Security Clearance.
Desirable: experience working within a 24/7 or shift-based support environment.
Desirable: exposure to monitoring tools such as LogicMonitor.
Desirable: knowledge of networking technologies including LAN, WAN, VPN, and Wi-Fi.
Desirable: ITIL Foundation certification.
Desirable: Microsoft or other relevant technical certifications.