L1 - Helpdesk - Industrial Applications

Can you imagine helping to keep critical manufacturing applications running smoothly through operational excellence and standardized processes?No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.Join our expert team to work on a Manufacturing Operations environment, contributing to the execution and support of industrial applications that enable reliable business processes.You will apply your knowledge of user administration, operational monitoring, and system support activities to ensure stable day to day operations.At ERNI, you are never just a number.Even if you work on an external project, you will feel part of the team and always supported.How do we make this happen?With people.Besides your team and manager, you will have several support figures like a godparent, who will help you with the practical and administrative aspects of daily life during your first 6 months.And the second most important person after you, your mentor, who will guide you through your entire onboarding and career at ERNI.You will have regular 1:1 meetings with them, and recurrently, you will work on your development plan to define your short-, medium-, and long-term goals.We strongly encourage growth and continuous training.Each person has an individual development plan, mentoring, and access to internal technical communities.We aim for you to learn, experiment, and evolve within an environment where teamwork and support from more senior colleagues are key.What you will bring- Familiarity with user administration, access management and software license management concepts.- Basic understanding of operational monitoring, system health checks and incident identification.- Experience working with ticketing systems and IT service management tools (e.g., ServiceNow, Jira or similar).- Understanding of SOPs, runbooks, standardized procedures and controlled operational environments.- Basic knowledge of enterprise applications, master data maintenance and configuration management practices.- Ability to follow documented processes and execute recurring operational tasks accurately.- Good communication skills and ability to collaborate with support and engineering teams.- Professional working proficiency in English.You will be responsible for executing standardized operational and administrative activities following approved SOPs and runbooks while managing user access, licenses and master data.Performing operational monitoring, system housekeeping, reporting and documentation activities.Supporting recurring service requests and escalating non-standard situations to specialist teams to maintain reliable day to day operations.What if the project ends?We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments.If a project ends or you feel ready for a new challenge, we will find another one that aligns with your professional development.Our working modelWe ask you to be available for key meetings.Need to leave for a doctor’s appointment or to pick up your child from school?No problem.We trust you to deliver quality work within your 40-hour workweek.Our model is hybrid: we usually go to the office 2 days a week, though this depends on the project and team, but we love seeing each other’s faces; the best stories always happen in the office!You will also enjoy:- We cover your certifications and reward technical achievements up to €1,500.- Private health insurance.- Full coverage for sick leave- Free emotional, legal, and family support.- Gym discounts or sports compensation.- Flexible remuneration: meals, transport, childcare, etc.- Referral bonuses: up to €6,000 per candidate and €5,000 per client.- 23 working days of vacation.- Free language courses: English, Spanish, Catalan and German.And the salary?xqbhyrxWe will discuss it during the first call.If it is important to you, feel free to ask!#J-*****-Ljbffr

Familiarity with user administration, access management and software license management concepts.

• Basic understanding of operational monitoring, system health checks and incident identification.
• Experience working with ticketing systems and IT service management tools (e.g., ServiceNow, Jira or similar).
• Understanding of SOPs, runbooks, standardized procedures and controlled operational environments.
• Basic knowledge of enterprise applications, master data maintenance and configuration management practices.
• Ability to follow documented processes and execute recurring operational tasks accurately.
• Good communication skills and ability to collaborate with support and engineering teams.
• Professional working proficiency in English.

Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40-hour workweek. Our model is hybrid: we usually go to the office 2 days a week, though this depends on the project and team, but we love seeing each other’s faces; the best stories always happen in the office! You will also enjoy:

• We cover your certifications and reward technical achievements up to €1,500.
• Private health insurance.
• Full coverage for sick leave
• Free emotional, legal, and family support.
• Gym discounts or sports compensation.
• Flexible remuneration: meals, transport, childcare, etc.
• Referral bonuses: up to €6,000 per candidate and €5,000 per client.
• 23 working days of vacation.
• Free language courses: English, Spanish, Catalan and German. And the salary? xqbhyrx We will discuss it during the first call. If it is important to you, feel free to ask! #J-*****-Ljbffr