Application Lead :: Washington, DC (Remote)
ARK Solutions, Inc.
Washington, DC, United States
2 months ago
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Role details
Contract type
Temporary to permanent
Employment type
Full-time (> 32 hours)
Experience level
Expert
Compensation
$72,800.0 - $83,200.0
Working hours
Regular working hours
Job source
Tech stack
Extract Transform Load (ETL)
Database Queries
Log Analysis
Software Vulnerability Management
Apache Kafka
Splunk
Servicenow
Confluent
Job description
- Lead cross-team coordination to maintain environment stability and readiness for release/testing.
- Manage environment change activities, ensuring compliance with governance processes.
- Create and manage ServiceNow requests/incidents; handle vendor support cases for timely resolution.
- Coordinate patching, vulnerability remediation, and system upgrades with security/infrastructure teams.
- Handle critical incident management for high-severity outages, including triage and post-incident actions.
- Maintain and ensure accuracy of key technical artifacts.
- Ensure effective monitoring/alerting and analyze trends to improve reliability.
- Identify and implement automation improvements and drive cloud/supplier cost optimization.
Requirements
- Strong SQL skills and hands-on Linux/UNIX operations experience.
- Experience with Kafka/Confluent and integration/data movement patterns.
- Experience supporting multi-environment application operations across on-prem and cloud.
- Proficiency with ServiceNow and vendor support escalation management.
- Monitoring/log analysis experience with Splunk Enterprise.
- Working knowledge of Agile delivery and related tools.
- Ability to produce and maintain technical documentation.
- Strong communication and facilitation skills, especially under pressure.
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