Application Support Engineer :: Washington DC (Remote/Hybrid)

Seeking for an Application Support Engineer to support and maintain multiple enterprise application environments. This role involves environment readiness, application operations, troubleshooting, incident management, monitoring, and release coordination across on-premises and cloud environments.

• Support and maintain enterprise application environments across DEV, SIT, CAT, and PROD.
• Ensure environment availability, stability, and readiness for application testing and releases.
• Perform environment maintenance activities, including refreshes, deployments, patching, upgrades, configuration changes, and access management.
• Use advanced SQL queries and joins to investigate data and application issues across Oracle, Cloudera, DataStax, or similar platforms.
• Perform Linux/UNIX administration and troubleshooting activities.
• Develop and maintain shell scripts to automate operational, maintenance, and troubleshooting activities.
• Support Kafka/Confluent integrations, including topics, consumers, message validation, and data-movement processes.
• Troubleshoot application, database, integration, infrastructure, and environment-related issues.
• Manage incidents and service requests using ServiceNow, ensuring accurate documentation and timely resolution.
• Coordinate vendor support escalations and track issues through resolution.
• Use Splunk Enterprise to perform log analysis, troubleshooting, monitoring, and trend identification.
• Utilize monitoring tools such as AppDynamics, Neustar, and cloud monitoring platforms, where applicable.
• Lead and facilitate critical incident bridges, coordinating technical teams and stakeholders during high-priority incidents.
• Document incident impact, troubleshooting activities, restoration timelines, resolutions, and post-incident action items., This is an excellent opportunity to join Amazon’s world-class technical team at HQ2 in Arlington, VA, working with some of the best and brightest engineers while developing your sk…
• 1 day ago +

• Strong experience with SQL, including complex queries, joins, data validation, troubleshooting, and performance awareness.
• Experience working with database/data platforms such as Oracle, Cloudera, DataStax, or similar technologies.
• Hands-on experience with Linux/UNIX operations.
• Experience developing shell scripts for troubleshooting, maintenance, and automation.
• Hands-on experience with Kafka and/or Confluent, including topics, consumers, message validation, and integration/data-movement patterns.
• Experience supporting applications across DEV, SIT, CAT/UAT, and PROD environments.
• Experience supporting both on-premises and cloud-based environments.
• Strong experience with Splunk Enterprise for monitoring and log analysis.
• Experience with environment readiness, deployment coordination, maintenance, patching, upgrades, and release support.
• Strong incident-management and troubleshooting capabilities.
• Ability to lead critical incident bridges and coordinate multiple technical stakeholders under pressure.
• Strong written and verbal communication skills.
• Strong technical documentation skills.

Preferred Skills

• Experience with AppDynamics and/or Neustar.
• Experience with cloud-based monitoring and observability tools.
• Working knowledge of Agile delivery methodologies.
• Experience with VersionOne, ALM, or similar lifecycle management platforms.
• Experience creating and maintaining architecture and data-flow diagrams.
• Experience developing system and network specifications.
• Familiarity with NCRB documentation/artifacts.
• Experience identifying and implementing operational automation opportunities.
• Experience developing recommendations for infrastructure or operational cost optimization.