Training System Specialist Admin

• Serve as a point of contact for Training & Enablement system administrative needs and requests.
• Collaborate effectively with Training & Development Stakeholders such as Managers, Trainers, field personnel, and customers.
• Consult on all topics associated with processes, operations, and execution of training requests.
• Partner with colleagues/stakeholders for additional guidance on operational support, standards, issue resolution and escalation.
• Follow and promote best practice approaches that drive compliance and role requirements.
• Communicate process improvement opportunities aligned to the Training & Development strategy.
• Handle diverse and complex issues requiring in-depth evaluation of many factors.
• Exercise judgment in evaluating methods and determine criteria for obtaining solutions.
• Maintain and continuously improve the processes and systems required within the role.
• Participate in special projects as requested.
• Process requests for users/customers with a focus on systems.
• Send personalized messages and manage CRM, LMS and LXP source system data to ensure accuracy.
• Process enrollment and training assignments in LMS/LXP as requested.
• Provide on-going learner support, including troubleshooting, follow-up communications, and progress monitoring.
• Provide information, data and/or analysis ensuring a high level of customer service to learners and stakeholders.
• Achieve quality objectives through daily actions.

• Bachelor degree or Associates degree with 3+ years of related work experience or equivalent total work experience.
• Thorough business process understanding of training and learning processes.
• Strong consulting skills, including outstanding customer service and interpersonal skills.
• Excellent problem solving and analytical skills to independently resolve a variety of routine and complex issues.
• Ability to identify, drive, and/or participate in implementing process improvement activities.
• Ability to work in a fast-paced and changing environment and effectively manage multiple priorities, while maintaining composure and flexibility.
• Highly skilled in technology/systems required of the position i.e. ServiceNow, Learning Management Systems (Cornerstone, SuccessFactors), Learning Experience Platform, Google Suite, etc., * Bachelor degree or equivalent experience preferred.
• Proficient in SuccessFactors, Cornerstone or other Learning Management System.
• Proficient in Microsoft tools and/or Google Suite.
• Experience with LMS platforms preferred.

Skills:

• ServiceNow.
• Learning Management Systems.
• Cornerstone.
• SuccessFactors.
• Learning Experience Platform.
• Google Suite.
• CRM.
• LXP.
• Microsoft tools.
• Stakeholder management.
• Strong verbal and written communication skills.
• Excellent communication and presentation skills.

Qualification And Education:

• Bachelor degree or Associates degree with 3+ years of related work experience or equivalent total work experience.