IT Field Technician
Five Rivers IT, Inc.
New York, NY, United States
3 months ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$83,200.0 - $104,000.0
Working hours
Regular working hours
Job source
Tech stack
Networking Hardware
Network Troubleshooting
Software Deployment
Software Troubleshooting
Microsoft InTune
Job description
- Attend customer support requests via phone, email, or in person.
- Performing server and network troubleshooting remotely and on site
- Doing application deployments
- Follow change control process
- Managing servers and network equipment
- Document and follow procedures
- Work on projects and tasks assigned in a timely manner
- Be available for emergencies and scheduled tasks during off business hours
- Be available for off hours on-call rotation.
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Requirements
- Previous experience in IT, customer service, or other related fields
- Intune, M365,
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
Benefits & conditions
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