ServiceNow Certified System Administrator

Invoicing Leadership Calculations Accountability Microsoft Excel Customer Service Microsoft Office Accounts Payable Agile Methodology Microsoft Outlook Project Management Quality Management Accounts Receivable Facility Management Security Consulting Financial Statements Advanced Mathematics Organizational Skills Administrative Support Intellectual Curiosity Commercial Real Estate Artificial Intelligence Complex Problem Solving Discounts And Allowances Environment Health And Safety Environmental Social And Corporate Governance (ESG), Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience., As a CBRE Lead Account Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups., ServiceNow Tactfulness Outsourcing Web Services Communication Sales Support Risk Management Problem Solving Team Leadership Cost Management Cost Estimation Managed Services Needs Assessment Project Planning Web Applications Analytical Skills Resource Planning Quality Assurance Service Offerings Influencing Skills Value Propositions Quality Management Business Valuation Technical Standard Google App Engines Workflow Management Business Strategies Process Improvement Business Objectives Business Priorities Resource Management Single Sign-On (SSO) Technical Leadership ServiceNow Discovery IT Service Management Organizational Skills Emerging Technologies Full Stack Development Development Management New Product Development Artificial Intelligence Application Development Business Transformation Organizational Structure Communications Management Open Database Connectivity Java Database Connectivity Microsoft Certified Partner Interpersonal Communications Cascading Style Sheets (CSS) Sales Performance Management Digest Access Authentication ITIL Foundation Certification Influencing Without Authority HyperText Markup Language (HTML) JavaScript (Programming Language) Configuration Management Databases Artificial Intelligence Development System Center Operations Management Simple Object Access Protocol (SOAP) Lightweight Directory Access Protocols Asynchronous Javascript and XML (AJAX) Application Programming Interface (API) Salesforce Certified Technical Architect Security Assertion Markup Language (SAML) ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) +0, Management Collections Multitasking Financial Sales Customer Service Influencing Skills Debt Consolidation Insurance Products Business Development Customer Empowerment Influencing Without Authority Medical Practices And Procedures Management Training And Development +0 Project Safety Professional Turner Construction Co.

Halethorpe, MD*On-Site

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