DC System Support Analyst

Client is seeking an experienced Distribution Center Support Analyst to support the implementation, stabilization, and ongoing support of our new warehouse automation platform at the Las Vegas Distribution Center (LVDC). As part of the IT team, this role will serve as a critical bridge between Operations, Manhattan Associates, Kardex, AutoStore, and other implementation partners to ensure a successful go-live, accelerated stabilization, and operational readiness through peak season. This individual will provide hands-on support for Manhattan WMS integration, issue resolution, process optimization, and hypercare management. The ideal candidate has deep experience implementing highly automated distribution centers utilizing AutoStore, WES/WCS platforms, material handling systems, and Manhattan WMS environments., Go-Live & Implementation Support Partner with Operations, Engineering, Manhattan Associates, Kardex, and external vendors to support successful deployment of the LVDC automation solution. Coordinate implementation activities, testing cycles, cutover plans, and production readiness reviews. Drive issue identification, prioritization, escalation, and resolution during deployment phases. Support system integration validation across: o Manhattan WMS o Kardex WES o AutoStore o Conveyance and material handling systems o SAP and upstream fulfillment platforms Ensure operational processes, exception handling, and inventory controls are fully validated prior to go-live. Stabilization & Hypercare Lead daily hypercare command-center activities following deployment. Monitor operational KPIs including: o Order throughput o Pick productivity o Inventory accuracy o System availability o Order cycle times Drive root cause analysis and corrective action plans for operational and system issues. Coordinate vendor resources and support teams to rapidly resolve production incidents. Develop and execute stabilization plans to achieve target operational performance. Peak Season Readiness & Support Serve as primary IT and automation coordination lead during peak season preparation and execution. Establish monitoring, support, escalation, and communication processes. Coordinate on-site and remote support resources across vendors and internal teams. Lead peak readiness assessments and risk mitigation planning. Participate in extended support coverage during critical operational periods. Continuous Improvement Identify automation and process optimization opportunities. Drive improvements in warehouse execution, inventory flow, throughput, and labor efficiency. Establish operational dashboards and KPI reporting. Document lessons learned and transition support processes to steady-state operations teams.

7+ years of experience in warehouse operations, automation, supply chain technology, or distribution center implementations. Multiple successful warehouse automation or WMS implementation experiences. Strong experience with Manhattan WMS (Active WM, WMOS, or equivalent Manhattan platforms). Experience with automated fulfillment technologies including: o AutoStore o Kardex o WES/WCS platforms o Conveyor systems o Material handling solutions Proven experience leading go-live, hypercare, and stabilization activities. Strong project management and stakeholder management skills. Ability to work collaboratively across Operations, Engineering, IT, and vendor teams. Preferred Qualifications Experience supporting high-volume eCommerce, wholesale, and retail fulfillment environments. Experience with SAP, OMS, TMS, and warehouse integration architectures. Familiarity with SQL, message monitoring, and warehouse integration troubleshooting. Experience supporting peak season operations in large-scale distribution centers. Prior experience with AutoStore/Kardex implementations strongly preferred.