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TELECOMMUTE Clinical User Experience Analyst

US Tech Solutions, Inc.
United States
22 days ago
Apply on www.dice.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

RAID Knowledge Management

Job description

  • Engage directly with clinicians and clinical end users across various settings to gather user-experience, workflow, and service requirements.
  • Lead Service Desk current-state assessments and redesign intake, triage, escalation, and resolution processes.
  • Design ITIL-aligned target-state processes, including Incident, Request, Problem, and Knowledge Management.
  • Define SLAs/OLAs and develop self-service and knowledge-base content.
  • Manage improvement initiatives using project charters, schedules, RAID logs, and status reporting.
  • Facilitate collaboration between clinicians, CIS vendors, internal IT/Service Desk teams, and project leadership.
  • Conduct requirements analysis, gap analysis, workshops, usability research, and stakeholder engagement.
  • Create and maintain process documentation, workflows, use cases, user guides, and training materials.
  • Build, validate, and test clinical content within the CIS

Requirements

  • Level of education required.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com
Prepare application

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