Epic Prelude and Grand Central Application Manager

Provides leadership over the patient registration and patient movement application teams. This position manages the enhancement, maintenance, and operational support of Epic’s Grand Central, RTE, and Prelude applications. This position also manages the implementation of the related Epic systems and third-party applications conducive to optimization and the execution of UCDH’s strategic objectives. The role oversees all aspects of the application operations support and new system implementation including managing urgent system fixes, application upgrades, requirements gathering, analysis, design, build, testing, and deployment and support for UCDH and hosted affiliates. The position works with department administrators, manages and staff in Finance, Managed Care, Clinical Operations, Patient Care Services, Perioperative Services, Ancillary Departments, HIM, and cross functional teams, and subject matter experts throughout the health system delivery process. The position reports to the Epic Patient Access Applications Director of UC Davis Health System Information Technology Applications department.

• Bachelor’s degree in related area and / or equivalent experience / training
• Two (2) years or more of supervisory and/or managerial experience managing technical teams in an enterprise IT environment
• Three (3) or more years experience supporting and implementing complex healthcare information systems in a clinical environment
• A minimum of five (5) years experience in Information Technology
• Experience in planning and delegating work, resource management budgeting and operational oversight
• Experience leading programs and projects with vendor resources, consultants, and contractors
• Strong knowledge of healthcare information technology, Epic workflow and processes and medical terminology. Comprehensive understanding of Epic applications and integration with clinical processes and workflows.
• Knowledge of technology-related initiatives and an understanding of how to plan for impacts to clinical and operational workflows, policies, and practices.
• Applies proven human resources management skills in staff selection, development, and evaluation. Creates a strong culture of teamwork to ensure the quality of daily operations, effective interdepartmental collaborations, and the timely achievement of objectives
• Demonstrated leadership skills managing IT professionals and collaborating with Operational and Clinical Leaders
• Proven managerial skills in planning and delegating work, deploying staff, resource management, budgeting, and financial management
• Strong critical-thinking, project-management, and problem solving skills, with the ability to troubleshoot, analyze, and interpret complex data and systems, to quickly identify problems and implement solutions
• Proven ability to work effectively with senior management on operational and performance issues in developing goals, objectives, policies, strategies, quality improvement programs, systems for monitoring and ensuring user competence on Epic applications
• Strong interpersonal skills, with the ability to effectively train users and to successfully manage extensive cross-functional Interactions between the Epic applications team, users, related personnel, and outside vendors
• Proven ability to manage Epic Patient Registration and Grand Central applications program development, software testing, estimates of costs and resource needs, budgets, distributed clinical information systems, and user support systems and executing them through subordinates
• Ability to convey complex information in a clear, concise, and specific manner, and to cultivate a strong commitment to quality and achievement of goals.
• Strong knowledge of healthcare information technology, Patient Registration, Patient Flow, and Grand Central Epic workflows and processes and medical terminology
• Comprehensive understanding of Epic application and integration with clinical and financial process and workflows

Preferred Qualifications

• Proven ability to organize, manage multiple priorities, meet deadlines, and delegate Epic application work efficiently, with strong human resources management skills and knowledge.
• Knowledge and understanding of University policies and procedures., * Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit’s employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family’s needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Financial and Administrative Applications is a collection of departments within the Information and Technology Division at UC Davis Health that delivers software solutions and services to operational and clinical departments in support of staff, faculty, students, and patients. The departments leverage partnerships with other divisions to optimize operational effectiveness and maintain 70 - 100 enterprise-wide vendor applications used by operational and clinical departments., UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn’t match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.