Information Systems Support Specialist II

The Information Systems Support Specialist II delivers front-line technical support for hardware, software, and network systems, ensuring reliable operation and optimal performance of end-user devices, business applications, and critical production systems. This role responds to incidents, fulfills service requests, and troubleshoots issues to maintain maximum efficiency and uptime for company operations.______________

Essential Duties and Responsibilities

• Provide Tier 2 support for end-users via phone, email, and in person.

• Install, configure, and maintain desktops, laptops, mobile devices, printers, scanners, and related IT equipment.

• Troubleshoot and resolve hardware, software, and connectivity issues.

• Provide critical support, backup, and disaster recovery for essential manufacturing equipment PCs.

• Support user account management in Microsoft Entra ID, Microsoft Office 365, and other enterprise applications.

• Document incidents, resolutions, and work performed in the IT ticketing system.

• Assist with onboarding and offboarding of employees, including device setup and access provisioning.

• Maintain inventory of IT assets and manage equipment lifecycle.

• Escalate issues as necessary in accordance with ITIL incident management.

• Contribute to IT projects, system upgrades, and process improvement initiatives in collaboration with other IT resources and operations teams.

• Ensure compliance with company IT policies, data security, and privacy standards.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Proficient with Windows operating systems, Microsoft Entra ID, and Office 365.

• Familiar iOS and Android based mobile devices, including smart scanners, tablets, and phones. SOTI MDM experience a plus.

• Solid understanding of basic networking principles (TCP/IP, DNS, DHCP).

• Experience with remote support tools and ticketing systems. Experience with N-able and Service Now a plus.

• Experience supporting manufacturing environments needed