SAP Security, User Management & Production Support Specialist

Client is seeking a detail-oriented and technically skilled SAP Security, User Management & Production Support Specialist to join Client’’s IT team. In this role, you will serve as a key liaison between the client, BOBM, Client, and SAP teams, owning identity and access governance while also providing frontline production support across a broad landscape of integrated business applications. This is a highly collaborative, hands-on role suited to someone who thrives at the intersection of security governance, operational support, and cross-functional coordination. This is a great opportunity to grow your skills and make a real impact.

What You’‘ll Do: SAP Security & Identity Access Governance (IAG) Lead SAP S/4HANA Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications) Design, build, and maintain role structures and authorization concepts aligned with segregation of duties (SoD) and least-privilege principles Conduct periodic user access reviews (UAR) and certifications to ensure compliance with internal controls and audit requirements Own security information and reporting, including access logs, authorization change tracking, and audit-ready documentation Manage and troubleshoot complex authorization issues, working directly with Client and SAP technical teams to resolve role conflicts, missing authorizations, and access escalations Serve as the primary point of coordination between the client, BOBM, Client, and SAP for all security and access governance matters Production Support & Incident Management Deliver Level 1 (L1) IT support for the BOBM application suite, acting as the first point of contact for user-reported issues Log, triage, prioritize, and track incidents and service requests through SAP Cloud ALM (CALM), JIRA, and ServiceNow Monitor incident queues and drive timely resolution by collaborating closely with Client production support teams Escalate critical issues appropriately and communicate status updates to stakeholders to ensure minimal disruption to business operations Identify recurring issues and support root-cause analysis and continuous improvement initiatives to reduce future incident volume Cross-Functional Application & Integration Support Support HR application integrations, including SAP SuccessFactors and workforce management systems, from a security and access/troubleshooting standpoint Support Finance-related interfaces and integrations, including Banking, Vertex (tax), General Ledger, Monex, and Blackline (financial close/reconciliation) Support integrations across Master Data Management (MDM), Purchasing, Supply Chain Collaboration, and Warehouse functions Partner with functional and technical teams to troubleshoot integration-related access and security issues Training, Documentation & Enablement Coordinate SAP training and certification tracking for the BOBM workstream Organize and maintain job aids, quick-reference guides, and other end-user enablement materials Schedule and help facilitate training sessions for BOBM users and stakeholders Collaboration & Continuous Improvement Work closely with cross-functional Client’’s teams, Client, SAP, and other third-party vendors to troubleshoot issues, implement sustainable solutions, and enhance system performance Proactively identify opportunities to streamline security processes, access request workflows, and incident management procedures Must be willing to work onsite 3+ days per week

You don’‘t need to check every box - if you believe you can bring value to us, we encourage you to apply.

Bachelor’’s degree in Information Technology, Computer Science, Business Administration, or related field (or equivalent experience) 5+ years Hands-on experience with SAP S/4HANA Public Cloud security, Identity & Access Governance (IAG), role design, and user management 10+ years of experience driving end-to-end IT project management, including planning, execution, and delivering complex technology projects on time and withing scope Familiarity with incident/ticket management tools such as SAP Cloud ALM (CALM), JIRA, and ServiceNow Strong analytical and troubleshooting skills with a customer-service mindset Working knowledge of SAP-integrated business functions such as HR (SuccessFactors), Finance (Banking, Vertex, GL, Blackline, Monex), MDM, Purchasing, Supply Chain, or Warehouse operations Excellent communication and coordination skills, with experience working alongside systems integrators (e.g., Client) and SAP support teams Ability to manage multiple priorities in a fast-paced production support environment Willingness to work onsite 3+ days per week

Preferred Qualifications: SAP certification(s) in Security, GRC, FICO, S/4HANA, or related modules Experience in a manufacturing or automotive plant environment Experience with cloud security frameworks and compliance/audit requirements Prior experience supporting a greenfield or newly implemented S/4HANA Public Cloud instance Project management or Agile/Scrum experience Experience developing training materials, job aids, and coordinating certification tracking for large user populations