Network Support Specialist

Description We are looking for a Network Support Specialist to join an internal technology team in Dallas, Texas, providing hands-on support to employees and helping keep daily operations running smoothly. This position is well suited for someone who enjoys solving technical issues, working directly with users, and supporting Microsoft-based environments. The role also offers the chance to broaden your experience over time by contributing to infrastructure, security, and core systems support.

Responsibilities:

• Deliver front-line assistance for desktops, laptops, Windows systems, and commonly used business software.

• Maintain and support Microsoft 365 tools, including Outlook, Exchange Online, Teams, and other collaboration platforms.

• Diagnose and resolve technical problems related to hardware, software, connectivity, and user account access.

• Set up and support meeting room technology, video conferencing systems, and collaboration tools such as Teams and Webex.

• Coordinate user onboarding activities, manage account-related tasks, and assist with everyday IT operational needs.

• Create and update clear technical documentation for incidents, fixes, and standard support processes.

• Work closely with employees across departments to provide responsive service and a strong end-user support experience.

• Contribute to broader IT efforts by assisting with server support, backup processes, security-focused tasks, and infrastructure maintenance as responsibilities expand. Requirements * At least 2 years of experience in IT support, desktop support, help desk, or a similar technical support role.

• Practical experience supporting Microsoft 365 environments in a business setting.

• Solid working knowledge of Windows 10/11, Outlook, and general end-user device support.

• Strong troubleshooting skills with the ability to identify issues and resolve them efficiently.

• Clear communication skills and a customer-focused approach when assisting users.

• Ability to manage competing priorities and stay organized in a fast-paced work environment.

• Demonstrated interest in learning new technologies and taking on additional technical responsibilities.

• Exposure to tools or environments such as Active Directory, Exchange Online, Teams, Webex, or service desk ticketing systems is valued. Technology Doesn’t Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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