Desktop Support Technician

Description We are looking for a Desktop Support Technician to join our team in Dallas, Texas on a Contract basis. This position focuses on preparing end-user equipment, resolving technical issues before devices are issued, and supporting a smooth onboarding experience for new employees. The ideal candidate brings hands-on desktop support experience, strong organizational skills, and the ability to manage device setup, software deployment, and shipment coordination in a fast-paced environment., * Prepare and provision new laptop computers in alignment with established company configuration standards before employee delivery.

• Diagnose and resolve hardware and software problems to ensure devices are fully operational prior to deployment.

• Deploy, update, and manage business applications through Intune while maintaining compliance with Active Directory, Azure AD, and Microsoft Entra ID policies.

• Coordinate outbound shipment of equipment to new hires and monitor delivery timelines to support timely onboarding.

• Maintain accurate documentation for assigned devices, inventory status, and shipping activity.

• Track requests, document progress, and close support activities through a ticketing platform such as ServiceNow or a comparable system.

• Provide day-to-day assistance related to shipping tools and carrier platforms, including FedEx shipping software.

• Communicate with internal stakeholders to align device readiness, shipment scheduling, and onboarding support needs. Requirements * A+ certification is required for this role.

• At least 3 years of experience in desktop support, device provisioning, or a closely related technical support environment.

• Working knowledge of Intune, Active Directory, Azure Active Directory, and Microsoft Entra ID.

• Experience using shipping software and coordinating equipment distribution logistics.

• Familiarity with ticket management systems used to log, track, and resolve technical work.

• Strong attention to detail with the ability to keep accurate records and manage multiple tasks effectively.

• Ability to work onsite five days per week in Dallas, Texas.

• Must be comfortable covering parking expenses associated with onsite work. Technology Doesn’t Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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