IT Support Specialist

We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies., * Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.

• Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.

• Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.

• Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.

• Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.

• Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.

• Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.

• Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.

• Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.

Requirements * At least 1 year of experience in IT support, desktop support, or a similar technical assistance role.

• Working knowledge of Microsoft Windows environments, including Active Directory, Microsoft 365, and Exchange Online.

• Experience providing support for mobile devices such as Android phones and iPads.

• Ability to perform Level 1 troubleshooting for hardware, software, account access, and basic network issues.

• Strong customer service and communication skills, with the ability to support users in high-stress settings.

• Hands-on experience with deskside support, workstation setup, and end-user issue resolution.

• Familiarity with Dell technologies and standard enterprise hardware support practices. Technology Doesn’t Change the World, People Do.®

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