Bilingual Customer & Application Support Specialist

• Join Ebbon Automotive as a Customer Support & Application Support Apprentice. Learn to support customers, troubleshoot software issues, and develop technical skills while completing a Level 3 Customer Service Specialist Apprenticeship., * Support UK and France customers via phone, email and online systems, logging and resolving software queries while developing application support skills.

• You’ll troubleshoot issues, assist with software testing, maintain accurate records and work with Customer Support, Product, Development and Operations teams.

• Gain hands-on experience supporting business software while completing your Level 3 Customer Service Specialist Apprenticeship and building a career in technical support.

• GCSE English (Grade A* - C / 9 - 4) essential

• GCSE Maths (Grade A* - C / 9 - 4) essential

Skills

• Attention to detail

• Excellent Communication skills

• Excellent C/Service Skills

• Good IT Skills

• Strong problem solving ability

• Strong Organisation Skills

• Able to manage multiple tasks

• Interest in Technology

• Interest in Software Support

• Fluent in speaking in French

• Fluent in writing in French

• C/Service experience desirable

• Friendly & Professional

• Eager to learn

• Reliable & Proactive

• Analytical & positive attitude

Other requirements

• This is an office-based role requiring prolonged computer use, handling customer enquiries and balancing multiple support requests. Candidates must be able to travel to the Wootton, Oxfordshire office Monday to Friday.

• Office-based 5 days a week, Monday to Friday initially, and then the option to work from home once settled in. Mondays and Fridays, with Tuesday, Wednesday and Thursday in the office.

• References, basic DBS and UK sanctions checks are required before appointment