ServiceNow Platform Architect

Tata Consultancy Services Limited

Denver, MO, United States

3 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$160,000.0 - $210,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Secure Shell (SSH) JavaScript (Programming Language) Active Directory Application Programming Interfaces (APIs) Google App Engines Configuration Management Databases Program Optimization System Configuration Perl (Programming Language) Monitoring of Systems Interoperability Python (Programming Language)

+13 more

Lightweight Directory Access Protocols (LDAP) Windows PowerShell ServiceNow Application Engine SAP (Applications) Simple Network Management Protocols Product Software Implementation Methods Data Streaming Systems Integration Windows Management Instrumentation XPath Scripting Integration Frameworks Servicenow

Job description

Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including CSM, FSM and other ServiceNow applications.
Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

CSM and FSM Implementation experience is must. Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP* App Engine : Expertise in Custom module implementations Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting

Requirements

Do you have experience in Software implementation?, Must Have skills- CSM, FSM Modules, Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features