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AWS Contact Center Architect

VBEYOND CORP
Providence, RI, United States
21 days ago
Apply on www.dice.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

Amazon Web Services Amazon S3 User Authentication Computer Telephony Integration Customer Data Management Amazon DynamoDB Identity and Access Management Salesforce.Com Amazon Connect Chatbots AWS Lambda Servicebus
+7 more
Bots Cloudwatch Api Gateway Restful APIs Amazon Lex Servicenow Microservices

Job description

  • Design scalable Amazon Connect solutions for voice, chat, IVR, and omnichannel engagement.
  • Lead contact center cloud migration and modernization programs.
  • Develop integrations with CRM, WFM, customer data, and enterprise platforms.
  • Design virtual assistants, voice bots, self-service, and conversational AI solutions.
  • Ensure security, compliance, resiliency, and architecture standards.
  • Provide technical leadership and work closely with business, engineering, product, and vendor teams.

Requirements

  • Strong hands-on Amazon Connect architecture/design experience.
  • AWS: Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge, IAM.
  • IVR, intelligent routing, CTI, and omnichannel contact center expertise.
  • REST APIs, microservices, and event-driven/cloud-native architecture.
  • Amazon Connect integrations with Salesforce, ServiceNow, or similar CRM.
  • Strong knowledge of enterprise security, authentication, and compliance.

Preferred

  • Amazon Lex, AWS Bedrock, Conversational AI, Voice Bots
  • Contact Center Analytics
  • Banking/Financial Services experience
  • AWS Solutions Architect / Amazon Connect certification
  • Large-scale cloud migration and customer service transformation experience

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com
Prepare application

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