Solution Architect Sr

The Solution Architect Sr designs and supports enterprise collaboration solutions centered around Microsoft Teams, ensures security and performance, integrates various technologies, manages incidents, and collaborates with stakeholders for effective communication and delivery., At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Solution Architect Sr within PNC’s Technology organization, you will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX or Lakewood, CO. Role Overview This role is responsible for designing, implementing, and supporting enterprise collaboration solutions with a strong focus on Microsoft Teams and Microsoft Teams Rooms. The position requires deep technical expertise, strong troubleshooting skills, and the ability to collaborate with cross-functional teams and vendors.

Key Responsibilities Solution Architecture & Design

• Architect and design enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms (Windows and Android).
• Define and enforce Teams policies, configurations, and governance frameworks.
• Design, implement, and support Teams calling solutions, including PSTN integration, SIP trunks, and Session Border Controllers (SBCs).

• Ensure best practices for security, scalability, performance, and user experience across collaboration environments. Implementation & Support

• Configure, deploy, and optimize Microsoft Teams Rooms hardware, peripherals, and video conferencing systems.
• Design and support integrations with Zoom, WebEx, IPTV, and digital signage solutions.
• Utilize PowerShell scripting to automate administrative tasks and optimize system configurations.
• Leverage Microsoft Entra ID, Azure Autopilot, and Intune for identity management, device enrollment, and security controls.

• Monitor service health and performance using Call Quality Dashboard (CQD), analytics, and reporting tools. Operations & Incident Management

• Support incident and request management using ServiceNow.
• Resolve high-severity production incidents under strict SLA requirements.
• Perform advanced troubleshooting using tools such as CQD, Fiddler, Wireshark, Teams logs, and Power BI.

• Deliver Root Cause Analysis (RCA) documentation within 5 business days of incident closure. Collaboration & Leadership

• Collaborate with internal stakeholders and external vendors on solution design, escalations, and issue resolution.
• Provide mentorship, documentation, and knowledge transfer to technical teams.
• Communicate complex technical concepts clearly to both technical and non-technical audiences., * Develops solution architecture and resolves complex issues in a variety of projects through the implementation of requirements analysis, expertise support and project supervision.
• Designs solution architecture in large or complex programs, including system and application designs, software and technical architecture, in accordance with strategies and objectives.
• Provides expertise for the solution architecture team and other IT staff on a variety of issues in software designs, system architecture and solution-oriented technologies.
• Communicates with clients and analyses business requirements and processes; makes recommendations, and leads in shaping future plans in solution architecture.
• Oversees solution architecture project outcomes, including hardware and software design; ensures that each project phase meets overall requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework., 86K-173K Annually Mid level 86K-173K Annually Mid level Machine Learning * Payments * Security * Software * Financial Services Lead a team of software engineers supporting critical retail-banking applications. Design and develop software solutions, provide technical guidance, review code and documentation, troubleshoot complex incidents, and apply SRE practices. Maintain on-call rotation for after-hours critical incidents. Use OpenShift, Hogan, Dynatrace, and Linux; collaborate on releases and modernize application delivery. Top Skills: DynatraceHoganLinuxMongoDBOpenshiftOracleSQLWindows Server PNC Bank

Software Engineer

17 Days Ago Remote or Hybrid USA Senior level Senior level Machine Learning * Payments * Security * Software * Financial Services Lead architecture, integration, installation, upgrade, and enterprise implementation of Privileged Access Management tools (CyberArk, Entra, BeyondTrust). Design and code complex software solutions, align business strategy with technology, provide technical guidance, and lead problem-solving and documentation for PAM initiatives. Top Skills: BeyondtrustCyberarkMicrosoft EntraPrivileged Access Management (Pam)

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• Multiple years of IT experience, with a minimum of 5 years in unified communications, collaboration technologies, or solution architecture.

• Proven hands-on experience with Microsoft Teams, Teams Rooms (Windows & Android), and related collaboration platforms. Technical Skills

• Strong knowledge of Azure services, including Microsoft Entra ID, Azure Autopilot, and Intune.
• Experience configuring and troubleshooting Conditional Access policies and Entra ID-related issues.
• Advanced proficiency in PowerShell scripting and Microsoft Graph API.
• Extensive experience with Teams Voice, PSTN integration, Direct Routing, and Session Border Controllers.
• Deep understanding of Teams administration, policies, and governance models.
• Experience integrating or supporting Zoom, WebEx, IPTV, and digital signage platforms.
• Strong troubleshooting skills using CQD, Power BI, and call quality metrics.

• Familiarity with ITSM tools, preferably ServiceNow. Soft Skills

• Excellent vendor management and stakeholder communication skills.
• Ability to work independently and as part of a collaborative team.
• Strong documentation, analytical, and problem-solving capabilities. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs., Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsCompetitive Advantages, Customer Solutions, Design, Digital Media, Enterprise Architecture Framework, Machine Learning (ML), Microsoft Teams, Risk Assessments, Technical Knowledge

CompetenciesAnalytical Thinking, Effective Communications, Effectiveness Measurement, Industry Knowledge, IT Standards, Procedures & Policies, Planning: Tactical, Strategic, Platform Architecture, Problem Solving, Software Product Design/Architecture, The Open Group Architecture Framework (TOGAF)

Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com., 64K-106K Annually Senior level 64K-106K Annually Senior level Machine Learning * Payments * Security * Software * Financial Services Lead analysis of business requirements and production specifications for technology applications. Define system scope, recommend solutions, document constraints, and direct process improvement initiatives for internal business groups. PNC Bank