Executive/C-Suite Desktop/IT Support Engineer

Swoon Group

Allentown, PA, United States

21 days ago

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Role details

Contract type

Contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$72,800.0 - $83,200.0

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Dynamic Host Configuration Protocol Domain Name System (DNS) Virtual Private Networks (VPN) Network Connections Remote Access Technology TCP/IP Peripherals Os Ticket Information Technology

Job description

Lead and develop a small desktop support team, assigning priorities, balancing workloads, and stepping in as the senior escalation point for complex issues.
Provide responsive, white-glove technology support to C-suite leaders, chiefs of staff, and executive assistants while maintaining professionalism, discretion, and urgency.
Anticipate executive technology needs by monitoring for potential disruptions, preparing equipment in advance, and addressing risks before they affect productivity or critical meetings.
Diagnose and resolve issues involving Windows devices, Microsoft 365, Teams, Zoom, VPN connectivity, mobile devices, peripherals, and corporate networks.
Prepare and support technology for executive meetings, presentations, and video conferences, including testing audiovisual equipment and providing immediate assistance when needed.
Manage support requests from initial intake through resolution, maintaining accurate Cherwell documentation and coordinating with Network, Infrastructure, and Security teams when appropriate.
Analyze recurring support issues and recommend improvements to tools, processes, documentation, and service standards that strengthen the overall executive support experience.

Requirements

5+ experience providing dedicated technical support to C-suite leaders, senior executives, and executive assistants in a corporate environment.
Previous experience leading or mentoring desktop support technicians while remaining actively involved in day-to-day troubleshooting and ticket resolution.
Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Zoom, VPNs, mobile devices, and common desktop hardware and peripherals.
A polished, customer-focused communication style with the ability to work calmly, professionally, and discreetly around senior leadership.
Ability to anticipate technology needs, research potential solutions, and present well-developed recommendations instead of relying solely on reactive support.
Practical understanding of network connectivity, including TCP/IP, DNS, DHCP, and remote-access technologies.
Bachelor’s degree in information technology, computer science, or a related discipline is preferred; substantial relevant experience may be considered in place of a degree.
Industry certifications such as CompTIA, Microsoft, or Apple support credentials are also a plus.