Full Stack Development

Operations, Leadership Communication Inbound Calls Problem Solving Customer Service Billing Inquiries Business Valuation Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Customer Relationship Management, Are you passionate about helping people and providing great customer service? We’re hiring a Customer Service Representative to support customers in a fast-paced call center environment. In this role, you’ll take inbound calls, assist customers with billing questions, review energy usage information, and help customers learn about programs that can lower their energy costs. You’ll also educate customers on renewable energy options and energy-saving solutions while delivering an exceptional customer experience., * Answer incoming customer calls in a high-volume call center environment

• Resolve billing questions and account concerns
• Analyze energy usage and provide solutions to customers
• Educate customers on energy efficiency and conservation programs
• Promote renewable energy programs and other available services
• Document customer interactions using CRM systems
• Meet quality, productivity, and customer service goals, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Call Center Specialist TEKsystems

Bothell, WA*Remote

Billing Operations Leadership Communication Inbound Calls Problem Solving Customer Service Billing Inquiries Business Valuation Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Customer Relationship Management +0 Call Center Representative TEKsystems

Renton, WA*On-Site

Billing Composure Operations Leadership Salesforce Dispatching Coordinating Multitasking Communication Outbound Calls Professionalism Problem Solving French Language Customer Service Spanish Language Active Listening Service Standards Business Valuation Conflict Resolution Automotive Industry Computing Platforms Information Sharing Full Stack Development Call Center Experience Maintenance Scheduling Artificial Intelligence Business Transformation De-escalation Techniques Customer Relationship Management Troubleshooting (Problem Solving) +0

• Previous customer service experience
• Call center experience preferred
• Experience resolving billing or account-related issues
• Strong communication and problem-solving skills
• Comfortable navigating multiple systems and CRM platforms
• Ability to work in a fast-paced environment, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

If you enjoy helping people, solving problems, and providing outstanding service, we’d love to hear from you! Job Type & Location

This is a Contract position based out of Bothell, WA. Pay and Benefits

The pay range for this position is $28.00 - $32.00/hr.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.