We are seeking skilled Customer Service Representatives (Viewer Experience Advocates) to join a high-performing team supporting a major global streaming platform. In this role, you will handle viewer inquiries via phone and chat, providing exceptional customer support and troubleshooting assistance to ensure a seamless streaming experience., * Assist viewers via phone and chat with:

• Account and billing questions
• Basic troubleshooting and streaming issues
• Content inquiries
• Navigation of apps and websites
• Recommend appropriate streaming products during each interaction
• Navigate multiple systems and tools
• Document all viewer interactions accurately
• Maintain high productivity in a fast-paced environment (50-70 contacts per day)
• Adapt to changing priorities and product updates
• Perform additional duties as assigned, San Antonio, TXHybrid Sales Loans Honesty Voicemail Real Estate Refinancing Underwriting Service Level Emerging Risk Mortgage Loans Motion Planning Customer Service Loan Origination Influencing Skills Time Off Management Consultative Selling Call Center Experience Balancing (Ledger/Billing) Influencing Without Authority Customer Relationship Management +0 Call Center Representative (2nd Shift) TEKsystems San Antonio, TXHybrid Billing Advocacy Operations Communication Customer Service Customer Support Telephone Skills Business Valuation Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

Google IT Support Call Center Representative (2nd Shift) TEKsystems San Antonio, TX*Hybrid Billing Advocacy Operations Communication Customer Service Customer Support Telephone Skills Business Valuation Full Stack Development Call Center Experience Artificial Intelligence Business Transformation Troubleshooting (Problem Solving) +0

This is a great opportunity for individuals with strong communication skills, previous customer service experience, and the ability to thrive in a fast-paced, high-volume environment., * At least 1 year of customer service experience

• Preference for call center experience
• Must pass a Call Center Telephone Skills assessment

• Classroom Training: 2 weeks, Monday through Friday, 10:00 AM to 7:00 PM CT
• Nesting/OJT: Approximately 12 to 15 weeks, Monday through Friday, 10:00 AM to 7:00 PM CT
• Permanent shifts generally fall between 12pm-9pm
• Must work weekends and holidays due to the on-demand nature of streaming services
• Attendance is critical - no schedule changes or planned PTO during the contract period

westpriority26

Job Type & Location

This is a Contract position based out of San Antonio, TX. Pay and Benefits

The pay range for this position is $17.75 - $17.75/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.