Director of Technology Operations - System...

The purpose of this position is to provide direct supervision and leadership of technology staff supporting infrastructure and service operations, ensuring strong team performance, accountability, measurable outcomes, and continuous improvement. The Director leads and actively participates in day-to-day operations and the execution of technology initiatives aligned with the institutional strategic plan.

The Director builds strong relationships with faculty and staff, leading collaborative conversations to assess technology needs and guide the selection and use of tools that enhance teaching, learning, and lab-based environments. The role ensures technology services and infrastructure are delivered securely, reliably, and with a strong customer service focus through hands-on leadership and operational discipline.

This position supports departmental planning, budgeting, and resource alignment and requires broad knowledge across technology domains to effectively lead work across infrastructure, service, and security functions by leveraging team expertise and available resources.

• Minimum of three (3) years of progressive experience in information technology operations, infrastructure and/or end-user support services within the past five (5) years.

• Including two (2) years of progressive staff supervision experience, including, supervision of various level of IT staff, hiring, coaching, performance management, and accountability for staff performance and outcomes within the last five (5) years.

• Experience leading or contributing to day-to-day IT operations, including troubleshooting, incident response, and service delivery.

• Working knowledge of cybersecurity principles and practices, including risk mitigation and exposure to security frameworks within the last five (5) years.

• Experience supporting the development and management of budgets, including technology purchasing and resource allocation.

• Demonstrated ability to manage and prioritize multiple operational responsibilities in a dynamic environment.

• Strong customer service orientation and ability to effectively engage with a wide range of stakeholders.

*A Master’s degree in Information Technology or related field substitutes for 18 months of experience; a bachelor’s degree in Information Technology or related field substitutes for 12 months; an associate’s degree Information Technology or related field substitutes for 6 months.

Preferred Qualification

• Master’s degree in Information Technology, computer science, educational technology or related field.

• Experience in a higher education setting.

• Demonstrated ability to lead across multiple technology domains by leveraging team expertise while maintaining accountability for outcomes.

• Experience leading teams that support both infrastructure and service desk/end-user support functions within the last five (5) years.

• Experience with NIST cybersecurity assessments, audits, or framework implementation within the last five (5) years.

• Demonstrated success developing and improving operational processes, service standards, and performance metrics.

• Experience implementing or improving IT service management practices.

• Experience partnering with faculty or instructional staff to support technology use in classroom or lab-based learning environments.

Other Requirements

Hennepin Technical College is currently unable to sponsor work visas or green card applications due to regulatory complexity, budget constraints, and alignment with our current hiring strategy. Applicant must be legally authorized to work in the US at the start of employment.

Work Shift (Hours / Days of work)

Full-Time - Monday - Friday

At Minnesota State, we have a GREAT BENEFITS PACKAGE! Our generous benefits include 11 paid Holidays, Vacation Time, Sick Time, six weeks of Paid Parental Leave, low cost medical and dental insurance with low deductibles ($150 - $1500), a Pension Plan, 457(b) and 403(b) retirement plans and other retirement investment options, pre-tax medical and dental expense (with roll-over option) and dependent care accounts, employer paid life insurance, short and long term disability, as well as professional development and a tuition waiver program for employees and their dependents, etc. We promote the health and well-being of our employees and take work/life balance seriously.

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) (https://mn.gov/mmb/segip/) website.

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

Founded in 1972, Hennepin Technical College is the largest technical college in Minnesota. With campuses in Brooklyn Park and Eden Prairie, Hennepin Technical College has a diverse student population of more than 9,500 and offers degree and non-degree coursework in over 45 programs. Achieving a 99% job placement rate within its network of industry partners, Hennepin Technical College prepares students for in-demand and high-paying employment opportunities Hennepin Technical College is a member of Minnesota State, which includes 30 community and technical colleges and seven state universities serving approximately 400,000 students. It is the fourth-largest system of two-year colleges and four-year universities in the United States.