Computer Support Associate II - Infrastructure

We are seeking an experienced Infrastructure Support II professional to support and maintain critical IT infrastructure in a fast-paced enterprise environment. This role is focused on infrastructure monitoring and operational support, ensuring the stability, performance, and reliability of technology systems. Candidates should have hands-on infrastructure support experience and be comfortable working collaboratively across teams to resolve issues and support ongoing operations., Monitor, manage, report on, and triage changes to IT infrastructure within established processes. Support day-to-day infrastructure operations and help maintain system stability and availability. Participate in event, incident, and change management activities. Analyze infrastructure issues and assist with troubleshooting and resolution efforts. Support routine infrastructure improvements and operational enhancements. Collaborate with technical teams and business stakeholders to address operational needs. Document findings, report operational metrics, and communicate status updates clearly. Contribute to the delivery and support of infrastructure technologies serving multiple business functions. Participate in on-call coverage and 247 operational rotations as needed.

5+ years of experience in IT infrastructure support. Experience with infrastructure monitoring, management, reporting, collaboration, and change triage processes. Experience supporting infrastructure and application environments. Hands-on experience with event management, incident management, and change management processes. Strong analytical and problem-solving skills with the ability to investigate and resolve infrastructure issues. Experience identifying, evaluating, and supporting infrastructure technology components within a complex enterprise environment. Proven ability to work effectively in a collaborative team setting. Excellent verbal and written communication skills. Flexibility to support on-call responsibilities and rotating schedules when required.

Important Note

This is not a traditional help desk or desktop support role. Candidates must have demonstrated experience supporting enterprise infrastructure environments, including monitoring, incident response, and operational support functions. Candidates whose experience is limited primarily to end-user support will not be considered.