Research IT Specialist

The Research IT Specialist provides operational and technical support for the Division of Research technology environment, including desktop systems, enterprise applications, electronic research administration (eRA) platforms, websites, conferencing technologies, and emerging AI-enabled tools., This position serves as a primary resource for troubleshooting hardware, software, authentication, networking, and systems access issues while supporting secure, reliable, and efficient technology operations. The Specialist assists with administration of research administration systems, website maintenance, workflow automation tools, analytics resources, and user support services., * Provide technical support for desktop hardware, laptops, mobile devices, printers, operating systems, peripherals, and enterprise applications.

• Troubleshoot and resolve hardware, software, networking, authentication, access, and systems integration issues.
• Support administration and user assistance for eRA systems and related proposal, compliance, and award management platforms.
• Maintain user accounts, permissions, role-based security, and access controls for departmental and enterprise systems.
• Support departmental websites, web applications, content management systems, and web-based services.
• Assist with implementation and support of workflow automation, reporting tools, dashboards, AI-enabled solutions, and operational technologies.
• Support conferencing, audiovisual, livestreaming, and hybrid meeting technologies for research operations and events.
• Coordinate with university IT, vendors, developers, and functional offices to resolve issues and implement technology improvements.
• Create and maintain technical documentation, training materials, knowledge-base resources, inventory records, and standard operating procedures.
• Monitor technology resources for performance, security, reliability, and compliance and perform other duties as assigned.

Additional Information to Applicants: The Division of Research seeks a technology professional with strong technical support, systems administration, and customer service skills to support enterprise research technologies and digital initiatives. The successful candidate will contribute to research operations, technology modernization, website services, AI-enabled tools, and continuous improvement efforts that enhance support services and operational efficiency.

Please note that his position may require occasional extended hours for upgrades, events, testing, or operational deadlines outside of normal business hours defined as Monday-Friday 8am-5pm.

Required Documents

• Resume
• Cover Letter

Optional Documents

• Certifications
• Project Portfolio or Documentation Samples
• Veteran’s Preference Documents
• Additional Supporting Materials

• Bachelor’s degree and three years of related experience.
• Experience supporting hardware, operating systems, enterprise applications, endpoint technologies, networking, and user devices in a multi-user environment.
• Experience troubleshooting software, authentication, access, application performance, and systems integration issues.
• Experience supporting websites, web applications, content management systems, or web-based platforms.
• Strong and responsive customer service, communication, training, documentation, organizational, and problem-solving skills.
• Ability to maintain confidentiality and safeguard sensitive institutional and research information.

Preferred Qualifications:

• Experience supporting eRA systems such as Kuali, Cayuse, Huron, InfoEd, Streamlyne, or similar platforms.
• Experience supporting AI tools, workflow automation solutions, analytics platforms, dashboards, or reporting systems.
• Experience with website platforms such as WordPress, SharePoint, Drupal, Gato, Calico, or similar technologies.
• Experience with endpoint management, software deployment, cybersecurity practices, vulnerability remediation, or IT asset management.
• Familiarity with research administration, sponsored programs, compliance operations, or higher education environments., The successful candidate is a customer-focused technology professional with strong troubleshooting skills, the ability to manage multiple priorities, and the ability to communicate technical information to diverse audiences.

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great professional development opportunities: choose from a variety of workshops, training, online learning and even access educational leave opportunities and reimbursement for academic courses
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

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Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications., Texas State University is a emerging research institution located in the burgeoning Austin-San Antonio corridor and in the beautiful Texas Hill Country. It is the largest of eight campuses in the Texas State University System and one of the 75 largest universities in the country, with over 38,000 students and approximately 4,000 faculty and staff

Texas State is located in San Marcos, a growing community of over 50,000 people located about half way between Austin and San Antonio. Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and pecan trees on the campus add to the charm of the university’s picturesque setting. Our location on the banks of the San Marcos River provides outdoor recreational activities throughout the year.