Application Support Analyst

• Install, configure, and support Microsoft Office, Bluebeam, Adobe Suite, and Engineering Applications.
• Provide Application Maintenance & Support (AMS) for engineering applications.
• Troubleshoot application, database, and hybrid cloud issues.
• Manage and resolve Severity 1 & Severity 2 incidents, ensuring timely service restoration.
• Perform Root Cause Analysis (RCA) and implement preventive actions.

• Follow ITIL best practices, including:

• Incident Management
• Problem Management
• Change Management
• Knowledge Management
• Track and report incidents using ITSM tools (ServiceNow preferred).
• Communicate technical issues effectively to both technical and non-technical stakeholders.
• Adapt quickly to changing priorities in a production support environment., Description : Position Description: The Business Systems Analyst is responsible for supporting and optimizing the SAP S/4HANA system by translating business requirements into e…
• 1 month ago

• 5 8 years of experience in Application Maintenance & Support (AMS) within an Engineering environment.
• Experience supporting engineering and business-critical applications.

Mandatory Technical Skills Candidates should have at least 4 of the following skills:

• Bluebeam
• Adobe Suite
• Microsoft Office
• Autodesk Applications
• Bentley Applications
• Basic SQL
• Basic understanding of CAD Applications
• HQMS
• Clarity
• Production/Application Support