Application Support Engineer

5 - 8 years’ experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support) Experience installing, configuring or supporting Microsoft Office, Bluebeam, Adobe, and Engineering Applications. Strong troubleshooting skills across applications, databases, and hybrid cloud environments Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service Strong command of ITIL processes (Incident, Problem, Change, Knowledge Management) Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization Effective written and verbal communication, including ability to explain technical issues in simple terms that non-IT staff can understand. Issue tracking and reporting using tools Technical Skills Required (mandatory; 4+ skills from below): Bluebeam Adobe Suite Microsoft Office Autodesk Applications Bentley Applications Basics of SQL Basic understanding of CAD Applications HQMS Clarity Production Support Focus Priority 1 Must Have Application Support / AMS 5 8 Years Engineering Application Support Bluebeam Adobe Suite Microsoft Office Production Support Priority 2 Preferred Autodesk / Bentley Applications SQL Basics CAD Applications ITIL / Incident Management RCA & Sev-1/Sev-2 Support Nice to Have HQMS Clarity Hybrid Cloud Troubleshooting Issue Tracking & Reporting Education & Experience 5 8 Years Application Support Engineering/IT background preferred